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Market Insight: How to Exploit Conversational Artificial Intelligence to Drive Digital Commerce

by Deacon D.K. Wan  |  August 16, 2017  |  3 Comments

 

” Say what you want”,  the tipping point for the adoption of Conversational AI is upon us.

Gartner estimates that over 2 billion people will use Conversational AI to regularly interact with VPAs, VCAs and other AI-enabled smartphones and connected devices by 2018.    Are you beginning to convert key stakeholders to integrate a conversational platform into the business?   How do Product management leaders best work with Enterprise architects to prepare and drive maximum business value?

 

A Conversational AI Platforms (CAP) enabled Customer Experience

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Market Insight: How to Exploit Conversational Artificial Intelligence to Drive Digital Commerce
Published: 09 August 2017 ID: G00327854
Analyst(s): Adrian Lee | Deacon D.K Wan

Digital commerce has evolved from “mobile first” to “AI first” to focus on enhancing the user experience. Conversational AI reduces friction to purchase. Technology product management leaders of digital commerce vendors must pilot voice-driven customer experiences to build new revenue opportunities.

 

 

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Deacon D.K. Wan
Research Director
1 years at Gartner
23 years IT Industry

Deacon is the Research Director of Gartner Application Strategy and Governance. Experts in digital innovations, product management, partnership, payments,mobile & e-commerce,BD. Read Full Bio


Thoughts on Market Insight: How to Exploit Conversational Artificial Intelligence to Drive Digital Commerce


  1. Daisy Nosh says:

    Great post..!!
    Thank you



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