Here’s a simple question, and don’t wuss out and respond with “Both, of course!”
Is your interest in BPM primarily for visibility or is it for control?
Visibility – Show me how things work, what I’m doing, how long it’s taking, where it might need help. Be my eyes.
Control – Automate me, guide me, direct me, step-by-step me. Be my brain.
These are radically different worldviews. What’s your PRIMARY motivation?
Once you determine your PRIMARY motivation, then tell me how well you are meeting it.
My gut tells me that most will say “We like VISIBILITY… but we’re doing more CONTROL than we want to.”
Again, any comments of the “Both” nature will be deleted.
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