David W. McCoyHere’s a simple question, and don’t wuss out and respond with “Both, of course!”
Is your interest in BPM primarily for visibility or is it for control?
Visibility – Show me how things work, what I’m doing, how long it’s taking, where it might need help. Be my eyes.
Control – Automate me, guide me, direct me, step-by-step me. Be my brain.
These are radically different worldviews. What’s your PRIMARY motivation?
Once you determine your PRIMARY motivation, then tell me how well you are meeting it.
My gut tells me that most will say “We like VISIBILITY… but we’re doing more CONTROL than we want to.”
Again, any comments of the “Both” nature will be deleted.
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4 responses so far ↓
1 Aneesh Sharma September 30, 2010 at 3:08 am
While interacting with customers over the past 12 years in BPM consulting & selling space I see control intents are more relevant to Regulators only (CFR part 11, Cheque 21, Basell II, SOX etc).
Whereas BPM opportunities & deployments in corporate sector are motivated and backed by intent to Run the business, change the business or operate the business.
2 Rajeev Wahi, Infosys Technologies September 30, 2010 at 1:38 pm
Becasue control,as defined, tends to yield maximum quantifyable benefits this is primary interest to most client. I also want to point out another aspect of BPM that is driving client attention i.e. need to for cost reduction and better time to market which is achieved through reduction in number of steps & automation. This may be a subset of Control as defined.
3 Dee Carri October 1, 2010 at 4:27 am
Organisations with level 1-2 Process capability maturity, the primary objective is visibility.
Organisations with level 3+ Process capability maturity, the primary objective is control / monitoring / managing (they already have visibility).
Dee
4 Adam Deane October 1, 2010 at 3:14 pm
Visibility!
(Visibility enables more control)
Adam
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