David McCoy

Every two weeks, we publish a newsletter on business process improvement. While this newsletter requires client access to read all the research, you can still read the meta-structure. That’s ok. It’s like listening to a concert outside of the arena, or watching a ballgame through a knothole. If you like what you see, then take [...]

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BPM – business process management – is a good term. In fact, it’s a great term. But there are lots of great terms that get pushed aside in the march of time:

Personnel has become Human Resources (HR)
Employees have become associates, partners, colleagues, team members, etc
Soup has become broth, consommé, bisque – why can’t you [...]

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