David McCoy

We who preach BPM – process excellence – face a major struggle.  We know how the world could be – if processes worked – but we see it as it is: broken and process-poor.  We know the power of strong processes, but everywhere we look, we see the broken ones.  I wonder if we are [...]

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Back in March 2008, Jackie Fenn and I interviewed Dr. Thad Starner, a true pioneer in wearable computing.  Here’s the link to the interview we host on Gartner.com.  Note, you don’t have to be a paying client to read our “Gartner Fellows Interviews.”  We fellows make these available as part of our Brand-Culture-Ideas-People initiative.
I met [...]

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Here’s a simple question…
With the economy in the dumper, are you going to be doing more BPM or less BPM?  Really simple…

More BPM – BPM is a way to improve productivity, cut waste and increase employee and customer satisfaction.  I want more of that…
Less BPM – BPM is an expense, a program to cut, a [...]

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I heard this at lunch today.  The guy who cooked my lunch also has his own catering business. His response when I asked about his “catering specialty” was: “Everything… I Specialize in Everything!”
Michael Porter would disagree.  You can’t specialize in everything.  But you try telling that to a 400 pound man who works with meat [...]

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