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	<title>Daryl Plummer &#187; Service Orientation</title>
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		<title>Cloud Brokerage is Gaining Ground</title>
		<link>http://blogs.gartner.com/daryl_plummer/2011/08/31/cloud-brokerage-is-gaining-ground/</link>
		<comments>http://blogs.gartner.com/daryl_plummer/2011/08/31/cloud-brokerage-is-gaining-ground/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 15:46:28 +0000</pubDate>
		<dc:creator>Daryl Plummer</dc:creator>
				<category><![CDATA[Cloud]]></category>
		<category><![CDATA[Emerging Trends]]></category>
		<category><![CDATA[SOA]]></category>
		<category><![CDATA[SOA Governance]]></category>
		<category><![CDATA[Service Orientation]]></category>
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		<guid isPermaLink="false">http://blogs.gartner.com/daryl_plummer/?p=278</guid>
		<description><![CDATA[All of a sudden, everyone is interested in cloud services brokerage. Well, by everyone, I mean end customers looking for an easier way to integrate cloud computing into their plans and vendors seeking a new set of markets to mine. But no matter the interested party, one thing is clear. The options for doing cloud [...]]]></description>
			<content:encoded><![CDATA[<p>All of a sudden, everyone is interested in cloud services brokerage. Well, by everyone, I mean end customers looking for an easier way to integrate cloud computing into their plans and vendors seeking a new set of markets to mine. But no matter the interested party, one thing is clear. The options for doing cloud brokerage are growing steadily.</p>
<p>When we introduced cloud services brokerage in 2009, we described a concept about intermediation between services. The value was in having a third party take on a lot of the work of aggregating, integrating, customizing, or governing (nee managing) cloud services on behalf of the end consumer. In a subsequent update last year, we did a number of reports, including a piece called “<a href="http://www.gartner.com/technology/research/cloud-computing/cloud-services-brokerage.jsp">Cloud Services Brokerage</a>: Taking Intermediation to the next Level” that described the concept in even more detail. But through all of that, the activity around cloud brokerage remained mostly at the application and platform level of cloud services. Companies like Appirio and Jamcracker were getting a lot of attention for integrating or aggregating cloud services into new application solutions. GXS, Hubspan, and Liaison were among the B2B networks starting to see interest grow – a case study on <a title="http://www.gartner.com/resId=1747717" href="http://www.gartner.com/resId=1747717">Mohawk Fine Papers</a> that we recently published illustrates this. And this week, <a href="http://www.pcworld.com/businesscenter/article/239121/dell_offers_hosted_apps_for_smbs.html">Dell </a>has announced its plans to broker Salesforce, Microsoft Dynamics, and other cloud SaaS solutions by aggregating and integrating using the Boomi brokerage enabling technology which they acquired. This is part of the steady growth at the applications level. But now, we are beginning to see the rise of brokerage at the infrastructure level as well.</p>
<p>Recently, there has been a flurry of activity aimed at making it easier to migrate from one IaaS offering to another, not just to integrate or aggregate SaaS services. The scenario is that an IT organization wants to have a more seamless integration between different cloud IaaS or between their on premises systems and cloud IaaS. The path of migration has been a long one. Very few offerings for federating or brokering between IaaS transparently have been available. Some of the <a href="http://www.networkworld.com/newsletters/2008/0107netop2.html">WAN optimization</a> providers like SilverPeak and Riverbed have offered optimization and management to bring together hybrid solutions but not really for seamless migration back and forth. Companies like OKTA are offering more and more management across multiple cloud services as an aggregation brokerage.  But one golden egg in today’s market is shaping up to be the ability to deliver strong integration across multiple cloud IaaS offerings through a CSB.</p>
<p>Since standards for cloud services are still a long way off (assuming they ever really emerge), it becomes interesting to look to cloud providers who can bridge the gap between cloud services. So, here is where companies like <a href="http://www.besol.es/en/research">BESOL</a> (a small company going to production by the end of the year), <a href="http://www.os33.com/">OS33</a>, and even<a href="http://www.zimory.com/"> Zimory</a> (a cloud management provider) are expecting to make a move, among others. The point of these offerings is to say that you need to manage across multiple cloud solutions and eventually, to migrate between them seamlessly. This allows you, for instance to use one cloud IaaS offering as a backup to another. Or, it can allow you to rapidly deploy the same workloads from one IaaS to another to get better pricing or performance as needed.  Or, it simply allows you to manage billing, signon, use policies, and even use limits across different infrastructure services.</p>
<p>So, cloud services brokerage is real and getting easier to approach. IT organizations looking to gain a degree of control while still leveraging the flexibility and raw “trading” potential of the public cloud are gaining more options every day because of cloud services brokerage. And now, as we work on our &#8220;Who&#8217;s who in cloud Services Brokerage&#8221; we expect to see the options, and their growth potential, become undeniably concrete.</p>
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		<title>Cloudstreams: The Next Cloud Integration Challenge</title>
		<link>http://blogs.gartner.com/daryl_plummer/2010/11/08/cloudstreams-the-next-cloud-integration-challenge/</link>
		<comments>http://blogs.gartner.com/daryl_plummer/2010/11/08/cloudstreams-the-next-cloud-integration-challenge/#comments</comments>
		<pubDate>Mon, 08 Nov 2010 08:09:27 +0000</pubDate>
		<dc:creator>Daryl Plummer</dc:creator>
				<category><![CDATA[Cloud]]></category>
		<category><![CDATA[EA]]></category>
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		<guid isPermaLink="false">http://blogs.gartner.com/daryl_plummer/?p=269</guid>
		<description><![CDATA[I’m about to introduce a term to describe a solid trend in cloud computing integration – Cloudstreams. It will come as no surprise to those of you who have spoken to me that this trend lays in the domain of cloud services brokerage. I have said, and will continue to say, that cloud services brokerage [...]]]></description>
			<content:encoded><![CDATA[<p>I’m about to introduce a term to describe a solid trend in cloud computing integration – <strong>Cloudstreams.</strong></p>
<p>It will come as no surprise to those of you who have spoken to me that this trend lays in the domain of <a href="http://blogs.gartner.com/benoit_lheureux/2010/11/08/cloud-services-brokerages-the-dawn-of-the-next-intermediation-age/">cloud services brokerage</a>. I have said, and will continue to say, that cloud services brokerage represents the single biggest revenue growth opportunity in cloud computing and that it is built on markets totaling near one trillion dollars in IT spend. That’s all well and good.  But, when we get down to the details, we find that the biggest impact for actual customers will be found in a combination of four categories of brokerage – integration, customization, governance (including security), and aggregation.</p>
<p><strong>Cloudstreams</strong> focuses on the integration, governance, and security impact points. Trust me, the definition is coming. And, no, I am not referring to the company <a href="http://www.novosco.com/whatwedo/cloudstream/">Novosco</a> who uses Cloudstream to describe many of its services (although it is related – free plug, guys).  </p>
<p>An odd thing is that the companies who provide the brokerage enabling technologies to do integration, governance and security at the appliance level often have lots of trouble differentiating their products and messages from one another. Go check out companies like <a href="http://www.apigee.com/">Apigee</a> (formerly Sonoa), <a href="http://www.layer7tech.com/">Layer 7</a>, <a href="http://www.vordel.com/">Vordel</a>, Intel (<a href="http://www.dynamicperimeter.com/">Expressway</a>), <a href="http://www.mashery.com/">Mashery</a>, and <a href="http://www-01.ibm.com/software/integration/datapower/">IBM Data Power</a> (If I left your company off the list, don’t scream, just call me and say – “I’m in!”).</p>
<p>What you will find is a dizzying array of terminology for basically the same things. They talk about SOA gateways and XML appliances and providing security or management for SOA and now for the cloud. The products are delivered as on-premises appliances, software, or even cloud services. We at Gartner even cover these products on our SOA governance technologies magic quadrant (now being updated for the cloud too).</p>
<p>The reason for all these different terms is that the customers these companies serve all talk about their problems in different ways, even though they mostly face the same issues. These customers want to talk from internal systems to external services (SOA or cloud) and they want to manage, secure, integrate, and generally enhance the access they get to those services. The problem is, they all talk at the purely technical level when specifying their need; and, the vendors come back with similar technical language to address those needs. One company might say they need application programming interface (API) management; another needs XML acceleration, service governance, interface tracking and versioning, a SOA appliance, caching, or policies for Kerberos authentication. All these needs are valid and most are provided from multiple vendors. So, unless you get down into the details, it is hard to understand why you would choose one of these vendors over another.</p>
<p>So, here comes <strong>Cloudstreams</strong>. The cloud has made the need for integrating between services (someone told me, “if you’re over 30 you call it an ‘API’, and if you are under 30 you call it a ‘service’”) more evident than ever. Companies want to connect from on-premises apps to cloud services and from cloud services to cloud services. And, all of these connections need to be secure and governed for performance. In short, what they want are <em>flexible, well-defined, integrations of services at the API level using policies to orchestrate the data, messages, and invocations associated with those services</em>. That is a <strong>Cloudstream</strong>.</p>
<p>Well, it’s actually more than that. A <strong>Cloudstream</strong> is a packaged integration template that provides a description of everything necessary to govern, secure, and manage the interaction between two services at the API level. It requires an appliance (Humor me. Call it a cloud broker appliance) to act as a gateway between services that is delivered in hardware, software, or managed (cloud) service form. <strong>Cloudstreams</strong> can be opened and maintained by XML appliances, SOA appliances or gateways, or any intermediary technology that can broker cloud and SOA services.</p>
<p>Now, you might be asking yourself, if we have all those names, why do we need a new term at all? The answer is simple. Complexity kills. Simplicity is the order of the day for cloud computing.</p>
<p>What I mean is that its time to up-level the discussion of integrating APIs between services (SOA or cloud). Instead of talking about needing to authenticate between this API and that one, let’s talk about opening and closing streams of information flowing to and from SaaS applications. Let’s talk about opening message streams from our organization to the cloud and back. Let’s talk about self-service configurations of <strong>Cloudstreams</strong>  in a simple tool that lets people set up what the data is, what the policies are, and what the key metrics are for performance and security. This is the only way we will ever get to a consistent way to describe the interactions between cloud services. This is about interoperability for the rest of us, not just the engineering geniuses in the basement.</p>
<p>And in case you think I made all this up in <em>my</em> basement, which is actually a theater, I ask you to look at a company like Layer 7 who offers all the necessary tools for providing these templates minus the self-service UI. In case you think I am being naïve, take a look at Mashery and then tell me that anything they do cannot be codified in one configuration file with relatively high level assertions and policies guiding the entire integration interaction. And if that is not enough for you or you think it’s too simple, go talk to GXS, who has created a trading network of over 33000 reusable templates for doing exactly this kind of thing in B2B scenarios and complex business solutions (not all cloud). <strong>Cloudstreams</strong> are not only feasible; they are only a marketing message and a configuration tool away for some vendors.  </p>
<p>I’ve spent a lot of time looking at technologies for governing interactions between services. From SOA to the cloud, this issue always seems to be at the top of the minds of people interested in using APIs to communicate between systems. It will continue to be so. <strong>Cloudstreams</strong> offers a unifying direction for all those efforts and will be used in my research about cloud services brokerages if it begins to gain more traction. As we work out the next market forecasting exercises, the next round of new Magic Quadrants, and the evaluations of brokerage enabling technologies for the cloud, you will see this term pop up over and over again.</p>
<p>The idea of packaging up cloud integrations (CIs), as <strong>Cloudstreams,</strong> is one which opens the gates (pun intended) to many streams of opportunities for the vendors who do this type of intermediation. As long as they remember that the cloud (and by association, SOA) should be about abstracting away from the technical details of how you interact with services and providing a way to think of those interactions as part of the business use of a solution, there will be a place for <strong>Cloudstreams</strong>. <em>Let’s focus on the resulting integration that is part of the solution, not just on the appliance or the specific technology assertions that have to be upheld.</em> The IT organization can focus on the details of authentication, caching, single sign on, identity, and a host of other fun fiddly-bits while still delivering a part of the solution that business users need. Remember when we got integration adapters and ODBC database drivers? Cloudstreams are packaged integrating processes that can be pulled off the shelf and modified as needed.</p>
<p>Imagine one day when your business comes to you and says “hey, we just bought a SaaS app and didn’t tell you! Now we want you to get data out of it and back into our internal ERP!” Your response could easily be, “oh, we have a <strong>Cloudstream</strong> for that SaaS app!” or, “Well, here is our menu of <strong>Cloudstreams</strong>. Just match your app to the right <strong>Cloudstream</strong> and you’re good to go!”</p>
<p><strong>Cloudstreams</strong>. Remember it. The concept will live. It won’t hurt if the name catches on.</p>
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		<title>Cloud Services Brokerage is Built on Markets Near 1 Trillion in Spend!</title>
		<link>http://blogs.gartner.com/daryl_plummer/2010/10/11/cloud-services-brokerage-is-built-on-markets-near-1-trillion-in-spend/</link>
		<comments>http://blogs.gartner.com/daryl_plummer/2010/10/11/cloud-services-brokerage-is-built-on-markets-near-1-trillion-in-spend/#comments</comments>
		<pubDate>Mon, 11 Oct 2010 23:49:48 +0000</pubDate>
		<dc:creator>Daryl Plummer</dc:creator>
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		<guid isPermaLink="false">http://blogs.gartner.com/daryl_plummer/?p=255</guid>
		<description><![CDATA[I recently wrote a prediction stating that &#8220;Cloud Services Brokerage (CSB) is the single largest revenue growth opportunity in Cloud Computing&#8221;. Of course, not everyone agrees with that. So, I had to go out an try to provide more evidence. And to do that, I finished rewriting the definition of cloud services brokerage. Benoit Lheruex [...]]]></description>
			<content:encoded><![CDATA[<p>I recently wrote a prediction stating that &#8220;Cloud Services Brokerage (CSB) is the single largest revenue growth opportunity in Cloud Computing&#8221;. Of course, not everyone agrees with that. So, I had to go out an try to provide more evidence. And to do that, I finished rewriting the definition of cloud services brokerage. Benoit Lheruex and I have been working steadily on this and are seeing notables such as Accenture, Deloitte, and IBM all begin to plan for a significant brokerage future alonside upstarts like Appirio, Boomi, and even stalwarts like GXS. See Ben&#8217;s blog post on CSB <a href="http://blogs.gartner.com/benoit_lheureux/2010/10/11/cloud-services-brokerage-intermediaries-to-facilitate-cloud-services-consumption/">here</a>.</p>
<p>So, in the definitional piece called &#8220;Defining Cloud Services Brokerage: Taking Intermediation to the Next Level&#8221;, we said (free peek):</p>
<p><em>Since CSB is not a technology. It is necessary to describe it in terms of a business model, providers, deliverables, functions and enablers:</em></p>
<ul>
<li><em><strong>CSB business model:</strong> A model where a business acts on behalf of consumers of one or more cloud services to intermediate and add value to the service being consumed. Providers of cloud services can benefit as well through establishment of an ecosystem of partners, such as brokerages, who enhance the provider&#8217;s service and draw customers to it.</em></li>
<li><em><strong>CSB providers:</strong> Specific companies or other legal entities that offer CSB.</em></li>
<li><em><strong>CSB deliverables and functions:</strong> Business and technical value-added capabilities delivered by a CSB provider.</em></li>
<li><em><strong>CSB enablers and enabling technology:</strong> Various IT services, software or hardware assets used to deliver CSB.</em></li>
</ul>
<p>But that wasn&#8217;t enough. We had to go on and provide a logical reference model (See &#8220;<em>A Logical Reference Model for Cloud Services Brokerage</em>&#8220;, by me - sorry about the pay wall) and some basis for the judgement that CSB is going to be big Big BIG! So, we used simple logic. We looked at the companies entering the CSB-related markets and companies that were already there. Now, from here, you can do the math.</p>
<p>Use whomever&#8217;s market numbers you want. Add up the custom development markets for SIs, SI application and integration projects, B2B integration markets, Process outsourcing (BPO) markets, API governance markets, context brokerage markets, security brokerage markets, value-added reseller markets, internet performance acceleration/content delivery markets, backup and recovery markets and&#8230;well, I could keep going but you get the point &#8211; we&#8217;re getting into the range where there is a &#8220;tr-&#8221; in front of the &#8220;-illion&#8221;. Now, let&#8217;s go conservative and attribute just 10% (that&#8217;s only one customer in 10 doing cloud stuff) of those market totals to companies in those markets doing what they do &#8211; but doing it for cloud services. And, if the number you come out with isn&#8217;t BIG, then I&#8217;ll ask you to count again.</p>
<p>Cloud services brokerage is not one market. It is a composition of parts of markets that are really significant in size. I&#8217;m not saying that all the revenue in those (and more) markets will be CSB revenue. I am saying that a non-trivial part will be. If cloud computing will be big, brokerage will flow right along with it. And just like the accessories markets for your iPod, Android phone, PC, and Honda accord, you will find the value-added intermediaries (brokerages) may command the lions share of the spend happening in cloud computing.</p>
<p>Some people feel intermediaries needlessly complicate things in the cloud. I feel the opposite. And, opportunity awaits.</p>
<p>A lot more is coming on this, so join the dialog!</p>
<p>Cheers, Daryl</p>
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		<title>Gartner’s Global IT Council on Cloud Computing: Do You Have Rights?</title>
		<link>http://blogs.gartner.com/daryl_plummer/2010/07/11/gartner%e2%80%99s-global-it-council-on-cloud-computing-do-you-have-rights/</link>
		<comments>http://blogs.gartner.com/daryl_plummer/2010/07/11/gartner%e2%80%99s-global-it-council-on-cloud-computing-do-you-have-rights/#comments</comments>
		<pubDate>Sun, 11 Jul 2010 17:33:03 +0000</pubDate>
		<dc:creator>Daryl Plummer</dc:creator>
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		<guid isPermaLink="false">http://blogs.gartner.com/daryl_plummer/?p=241</guid>
		<description><![CDATA[It has long been apparent to me that Cloud Computing represents a significant change in the relationships between providers of solutions based on technology and the consumers who use those solutions. Whether you are talking about how computing solutions are paid for, who delivers them, or what the contracts for those services look like, you [...]]]></description>
			<content:encoded><![CDATA[<p>It has long been apparent to me that Cloud Computing represents a significant change in the relationships between providers of solutions based on technology and the consumers who use those solutions. Whether you are talking about how computing solutions are paid for, who delivers them, or what the contracts for those services look like, you have to deal with the trust that must be established between service providers and service consumers. And, one of the key ways of building trust is to agree on who gets what rights, and who takes on what responsibilities.</p>
<p>In the past 8 months, I’ve worked with a number of industry players to try to put into words some of the issues that can erode that necessary trust between providers and consumers in the cloud. That effort is part of Gartner’s Global IT Council where we not only looked at the issues, but actually sought to propose some basic approaches to addressing those issues.</p>
<p>The Gartner Global IT Council for Cloud Computing consists of CIOs and senior IT leaders of large global enterprises who work together to create actionable real-world recommendations and drive fundamental changes in the way the IT industry works. </p>
<p>The Council’s list of Rights and Responsibilities for Cloud Computing identifies some of the more interesting “basic truths” that should be self-evident but often are not. It seeks to establish a checklist of elements that should be addressed in any contractual agreement between cloud service providers and consumers. Once that checklist is in hand, a proper discussion of how to most effectively evaluate, select, and consume cloud services can be started. This is necessary even for simple cloud services, but is essential for the most mission critical of business processes supported by cloud computing.</p>
<p>The Councils preliminary findings and a detailed overview of their Charters can be found at<a href="http://www.gartner.com/technology/research/reports/global-it-council.jsp">http://www.gartner.com/technology/research/reports/global-it-council.jsp</a>. Join the discussion and help the list grow and change over time as the industry evolves the dialog.</p>
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		<title>Can Bulk Licenses in the Cloud Save Software Vendor Revenues?</title>
		<link>http://blogs.gartner.com/daryl_plummer/2010/03/30/can-bulk-licenses-in-the-cloud-save-software-vendor-revenues/</link>
		<comments>http://blogs.gartner.com/daryl_plummer/2010/03/30/can-bulk-licenses-in-the-cloud-save-software-vendor-revenues/#comments</comments>
		<pubDate>Tue, 30 Mar 2010 14:37:12 +0000</pubDate>
		<dc:creator>Daryl Plummer</dc:creator>
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		<guid isPermaLink="false">http://blogs.gartner.com/daryl_plummer/?p=230</guid>
		<description><![CDATA[I posed an interesting question in our cloud council meeting last month. Since then, I have been trying to get more detail on the issue. The question was, when will cloud services providers begin to acquire bulk licenses of popular software products to deploy on behalf of cloud services consumers? The essential issue here is [...]]]></description>
			<content:encoded><![CDATA[<p>I posed an interesting question in our cloud council meeting last month. Since then, I have been trying to get more detail on the issue. The question was, when will cloud services providers begin to acquire bulk licenses of popular software products to deploy on behalf of cloud services consumers?</p>
<p>The essential issue here is that software products licensed for on-premises deployment are not always able to be deployed in the cloud without license changes or additional cost. This is because the company that purchased the software purchased it for their own use and moving to the cloud arguably means that another company (the service provider) is now affecting the terms of use. Now, common sense says this is not rocket science to figure out. The original buyer is still the user of the product. The cloud provider is just hosting the product in another location. Still, the issue comes up more often than you might think.</p>
<p>Check your license agreements before moving that software to the cloud.</p>
<p>So, the thought occurs to me that there might be some massive movement towards cloud providers stockpiling licenses of databases, middleware, tools, or even apps so that they can provide those software options to customers even when that software is not part of their line of business. I don’t mean companies that are in business to deliver those products as a service but rather companies that will deliver them as a value-added capabilities to make configuration, deployment, and licensing (and possibly even more critically – maintenance) easier for their potential consumer base.</p>
<p>Sure, there is &#8220;software as a service&#8221; out there, there is &#8220;platform as a service&#8221; out there, there is &#8220;database as a service&#8221; out there, but I am talking about availability of software to be managed and maintained by the consumer while using a provider&#8217;s &#8220;infrastructure as a service&#8221;, not the software delivered &#8220;as a service&#8221;.</p>
<p>So, if Amazon acquired bulk licenses of middleware products from Tibco or Software AG, or even IBM, would you buy them? Certainly if you would, it could open up a new line of revenue for software vendors that are constantly under pressure. And yes I know that the model of cloud moves away from just running software in the cloud and towards software delivered as a service. However, there are a host of products being run on premises right now that need to be migrated to virtual servers in the cloud or many companies just can’t act.</p>
<p>And what about those companies that want to buy licenses of new products without the hassle of having to start on premises at all? They can get the license for a cloud deployment from their software vendor at a price subject to their individual buying power; or, they could get it from a bulk supplier who can combine all its purchases into massive price pressure and pass the savings on.</p>
<p>So now I ask you these questions: Is it desirable or feasible that bulk software licenses from cloud providers will become an important line of revenue for software vendors? Is it at all feasible for general cloud infrastructure providers to also sell software licenses acquired in bulk? Or, is it more likely that the continued pressure on software licenses and maintenance will keep building until it all goes BOOM!?</p>
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		<title>Legal Eagles And The Cloud: What Would Denny Crane Do?</title>
		<link>http://blogs.gartner.com/daryl_plummer/2010/02/12/legal-eagles-and-the-cloud-what-would-denny-crane-do/</link>
		<comments>http://blogs.gartner.com/daryl_plummer/2010/02/12/legal-eagles-and-the-cloud-what-would-denny-crane-do/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 17:20:45 +0000</pubDate>
		<dc:creator>Daryl Plummer</dc:creator>
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		<guid isPermaLink="false">http://blogs.gartner.com/daryl_plummer/?p=219</guid>
		<description><![CDATA[In the last three months, I seem to be spending a lot of time with legal staff at large enterprises talking about cloud computing. I knew the lawyers would wake and get in this game in a big way, but what has surprised me is the amount of glee these lawyers seem to have re [...]]]></description>
			<content:encoded><![CDATA[<p>In the last three months, I seem to be spending a lot of time with legal staff at large enterprises talking about cloud computing. I knew the lawyers would wake and get in this game in a big way, but what has surprised me is the amount of glee these lawyers seem to have re the cloud model and how it affects their companies. I think they actually enjoy being the center of attention as usual on something that everyone keeps bringing up. Well, this time we&#8217;re really gonna’ need them.</p>
<p>Bill Baker did a quick piece on this last year in “<a href="http://www.wileyrein.com/publications.cfm?sp=articles&amp;id=5199">Don&#8217;t Overlook Legal Issues in the Cloud</a>”, as did Chris Edwards in “<a href="http://www.itp.net/573704-uncovering-the-legal-issues-behind-cloud-computing">Uncovering the legal issues behind cloud computing</a><strong>”, </strong>and a host of others.</p>
<p>And yet, even with all those pieces out there, where is the firestorm that should be building? Most customers want to talk about public and private cloud but when I bring up the legal side I get blank stares half the time. Its like they know there is a party going on, but either they weren’t invited or they don’t want to hangout with <a href="http://en.wikipedia.org/wiki/Denny_Crane">Denny Crane</a> and <a href="http://en.wikipedia.org/wiki/Alan_Shore">Alan Shore</a> any longer than they have to.</p>
<p>The legal party is heating up around &#8220;Guarantees&#8221; – like what will, and what will not be guaranteed a consumer of cloud services by the provider?</p>
<p>-         Will they guarantee where your data is?</p>
<p>-         Will they guarantee that the regulations of your home area will be applied to their services delivered from another part of the world?</p>
<p>-         Will they guarantee up-time, privacy, security, bandwidth, or anything having to do with living up to your expectations?</p>
<p>Denny Crane would probably just ignore those issues and bribe the judge whenever he was challenged. But back in the real world, those are still outstanding questions among many others that might relate to future legal action in the cloud.</p>
<p>But don&#8217;t worry, it may not be as gloomy as it might seem assuming you don’t like to party with those esteemed and educated jurist jockeys. Just keep in mind that, in many ways, the lawyers will be the ones who urge cloud providers to get off their collective &#8220;briefs&#8221; and start providing some of the guarantees Enterprises need from cloud services.</p>
<p>So, I recommend this – if your cloud planning meetings do not include legal staff, get them there now. If your legal staff is not rapidly coming up to speed on cloud computing issues, get them on the phone with me before breakfast. And, if you don’t think you need legal representation in cloud computing efforts, get ready to be deposed.</p>
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		<title>To Paraphrase Spock &#8211; Eat Well, and Prosper!</title>
		<link>http://blogs.gartner.com/daryl_plummer/2009/11/25/to-paraphrase-spock-eat-well-and-prosper/</link>
		<comments>http://blogs.gartner.com/daryl_plummer/2009/11/25/to-paraphrase-spock-eat-well-and-prosper/#comments</comments>
		<pubDate>Wed, 25 Nov 2009 19:58:36 +0000</pubDate>
		<dc:creator>Daryl Plummer</dc:creator>
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		<guid isPermaLink="false">http://blogs.gartner.com/daryl_plummer/?p=214</guid>
		<description><![CDATA[The days of thanks begin at birth. For the few things we adults see as thankful-giving are echoed in the heart of the giving that came when we were put together as children. So conceive again the child&#8230; Conceive every day the living breath&#8230; Conceive again the joy of light seen through eyes not blinded [...]]]></description>
			<content:encoded><![CDATA[<p>The days of thanks begin at birth.</p>
<p>For the few things we adults see as thankful-giving are echoed in the heart of the giving that came when we were put together as children.</p>
<p>So conceive again the child&#8230;</p>
<p>Conceive every day the living breath&#8230;</p>
<p>Conceive again the joy of light seen through eyes not blinded by fear…</p>
<p>Conceive of the hollow emptiness that exists when we don’t notice the little things of God around our every breath and beat.</p>
<p>The days of thanks are leading our steps and following our lives.</p>
<p>I am thankful just to know that.</p>
<p>Happy turkey day!</p>
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		<title>Fly “Clear” through the Cloud and Learn a Lesson about Fear</title>
		<link>http://blogs.gartner.com/daryl_plummer/2009/11/25/fly-%e2%80%9cclear%e2%80%9d-through-the-cloud-and-learn-a-lesson-about-fear/</link>
		<comments>http://blogs.gartner.com/daryl_plummer/2009/11/25/fly-%e2%80%9cclear%e2%80%9d-through-the-cloud-and-learn-a-lesson-about-fear/#comments</comments>
		<pubDate>Wed, 25 Nov 2009 16:25:47 +0000</pubDate>
		<dc:creator>Daryl Plummer</dc:creator>
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		<guid isPermaLink="false">http://blogs.gartner.com/daryl_plummer/?p=199</guid>
		<description><![CDATA[Lots of questions are starting to come in about whether or not information in the cloud will be safe. We all worry from time to time about some level of privacy of our information. But here is a real-world non-cloud example that illustrates exactly the nightmare scenario of fear and what has been done about [...]]]></description>
			<content:encoded><![CDATA[<p>Lots of questions are starting to come in about whether or not information in the cloud will be safe. We all worry from time to time about some level of privacy of our information. But here is a real-world non-cloud example that illustrates exactly the nightmare scenario of fear and what has been done about it. Anyone <a href="http://www.flyclear.com/">FlyClear</a>?</p>
<p>Here is the scenario. Clear opens business promising to speed you through airport security in seconds or minutes without the hassle of long lines. This is like a Cloud service provider who says – give me your information and I will use it to get you great deals! For frequent travelers it was a godsend (<em>And besides, getting to watch the faces of all those people as you were whisked to the front of the line was decadent but a little fun – admit it!</em>). But unlike true godsends, it was not without risk. All you had to do to get it was to pay the devil to take your soul. In this case, the soul is represented by some pretty sensitive personal information. Your finger prints (all of them), social security number, some financial information, even a retina scan! We paid them two to four hundred dollars per year and gave the keys for our personal lockbox to a company none of us had ever heard of a year prior to its existence. But it was worth it – just to watch those faces – oh, and to get to your fourth flight in two days before they gave away your seats (I still think frequent flyers and casual flyers should have separate terminals – or better yet, separate airports!).</p>
<p><img class="alignleft size-full wp-image-201" src="http://blogs.gartner.com/daryl_plummer/files/2009/11/Clear-pic.jpg" alt="Clear pic" width="500" height="333" /></p>
<p>But what happens when the devil calls in your marker? What happens when, all of a sudden, Clear ceases operations? All that sensitive information is now floating around who knows where and us smug Clear customers are left standing around tasting egg on our faces? I mean, they actually charged some people their renewal fees the day before the announced that they would close their lanes!</p>
<p>Well, when this all happens, privacy questions begin to become a little bit more than just an academic exercise. But, fear not, for fear is the true enemy – the only enemy. I subscribe to Scott McNealy’s comment “<em>you have no privacy – get over it!</em>” (<a href="http://www.usatoday.com/news/opinion/columnists/freeman/ncjf30.htm">James Freeman had some interesting thoughts on this back in 1999</a>), but in case you can’t go out on that limb with us, consider what Clear did to protect that extremely sensitive personal information. If they can do it, why not cloud service providers? Below is what you will find at flyclear.com. It illustrates that a service provider can and often will go to great lengths to make sure that large groups of customers do not rise up and throttle whatever legal entities are left after the cloud comes crashing to the ground. Read on…</p>
<p><strong><em>Clear Lanes Are No Longer Available.</em></strong></p>
<p><em>At 11:00 p.m. PST on June 22, 2009, Clear ceased operations. Clear’s parent company, Verified Identity Pass, Inc., was unable to negotiate an agreement with its senior creditor to continue operations. Verified Identity Pass regrets that Clear will not be able to continue operations.</em></p>
<p><strong><em>How is Clear securing personal information?</em></strong></p>
<p><em>Clear stands by our commitment to protect our customer’s personally identifiable information – including fingerprints, iris images, photos, names, addresses, credit card numbers and other personal information provided to us &#8211; and to keep the privacy promises that we have made. Information is secured in accordance with the Transportation Security Administration’s Security, Privacy and Compliance Standards.</em></p>
<p><strong><em>How is Clear securing any information at the airports?</em></strong></p>
<p><em>Each hard disk at the airport, including the enrollment and verification kiosks, has now been wiped clean of all data and software. The triple wipe process we used automatically and completely overwrites the contents of the entire disk, including the operating system, the data and the file structure. This process also prevents or thoroughly hinders all known techniques of hard disk forensic analysis.</em></p>
<p><strong><em>How is Clear securing any information in central databases and corporate systems?</em></strong></p>
<p><em>Lockheed Martin is the lead systems integrator for Clear, and is currently working with Verified Identity Pass, Inc. to ensure an orderly shutdown as the program closes. As Verified Identity Pass, Inc. and the Transportation Security Administration work through this process, Lockheed Martin remains committed to protecting the privacy of individuals&#8217; personal information provided for the Clear Registered Traveler program. Lockheed&#8217;s work will also remain consistent with the Transportation Security Administration&#8217;s federal requirements and the enhanced security and privacy requirements of Verified Identity Pass, Inc.</em></p>
<p><em>The computers that Verified Identity Pass, Inc. assigned to its former corporate employees are being wiped using the same process described for computers at the airports.</em></p>
<p><strong><em>Will personally identifiable information be sold?</em></strong></p>
<p><em>The personally identifiable information that customers provided to Clear may not be used for any purpose other than a Registered Traveler program operated by a Transportation Security Administration authorized service provider. Any new service provider would need to maintain personally identifiable information in accordance with the Transportation Security Administration’s privacy and security requirements for Registered Traveler programs. If the information is not used for a Registered Traveler program, it will be deleted.</em></p>
<p><strong><em>How will members be notified when information is deleted?</em></strong></p>
<p><em>Clear intends to notify members in a final email message when the information is deleted.</em></p>
<p><strong><em>Who is monitoring this process?</em></strong></p>
<p><em>Clear is communicating with TSA, airport and airline sponsors, and subcontractors, to ensure that the security of the information and systems is maintained throughout the closure process. Clear thanks these partners for their continuing cooperation and diligence.</em></p>
<p><strong><em>How can I contact Clear?</em></strong></p>
<p><em>Please visit our website, www.flyclear.com, for the latest updates. Clear’s call center and customer support email service are no longer available.</em></p>
<p><strong><em>Will I receive a refund for membership in Clear?</em></strong></p>
<p><em>At the present time, Verified Identity Pass, Inc. cannot issue refunds due to the company’s financial condition.</em></p>
<p><strong><em>Has Verified Identity Pass, Inc. filed for bankruptcy?</em></strong></p>
<p><em>At the present time, Verified Identity Pass has not commenced any proceedings under the United States Bankruptcy Code.</em></p>
<p><a href="http://www.flyclear.com/clear_privacy.pdf"><em>Clear&#8217;s Privacy Policy</em></a></p>
<p><a href="http://www.flyclear.com/clear_online.pdf"><em>Clear&#8217;s Online Privacy Policy</em></a></p>
<p>So, even the nightmare scenario can work out – so far. Who knows what will happen next year?</p>
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		<title>In the Cloud, the Unthinkable is Just Mission Difficult, Not Mission Impossible</title>
		<link>http://blogs.gartner.com/daryl_plummer/2009/11/24/in-the-cloud-the-unthinkable-is-just-mission-difficult-not-mission-impossible/</link>
		<comments>http://blogs.gartner.com/daryl_plummer/2009/11/24/in-the-cloud-the-unthinkable-is-just-mission-difficult-not-mission-impossible/#comments</comments>
		<pubDate>Tue, 24 Nov 2009 19:57:35 +0000</pubDate>
		<dc:creator>Daryl Plummer</dc:creator>
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		<guid isPermaLink="false">http://blogs.gartner.com/daryl_plummer/?p=191</guid>
		<description><![CDATA[Wow. A great article by Mike Elgan on the impermanence of the web and the cloud was a treat to read and an eye opener to anyone who forgets that all things go through cycles of maturity (See The Wikipedia Exodus Is the Least of Our Worries). Mike correctly notes that we are all relying [...]]]></description>
			<content:encoded><![CDATA[<p>Wow. A great article by Mike Elgan on the impermanence of the web and the cloud was a treat to read and an eye opener to anyone who forgets that all things go through cycles of maturity (See <a href="http://itmanagement.earthweb.com/features/article.php/3849741/The-Wikipedia-Exodus-Is-the-Least-of-Our-Worries.htm">The Wikipedia Exodus Is the Least of Our Worries).</a> Mike correctly notes that we are all relying more heavily than ever on someone else to edit our information, or to host our stuff, or to even support our fun and entertainment – on the web, or through the cloud. He surmises – what if some or all of them were to go away? We would be in a world of hurt. And he is right – for a while.</p>
<p>Where Mike leaves off, I feel compelled to comment. Certainly, we are at greater risk of losing something we come to value when it is out of our control. But there are two things that Mike did not mention which leave me less concerned (Oh, and I had never heard of this Debbie Downer person but I ain’t inviting her to the next investors club meeting).</p>
<p><strong>1 – The Ecosystem:</strong> Who is to say that when a cloud provider goes out of business that they don’t have assets to sell? If something is important enough to draw a lot of eyes or attention then somebody is usually willing to step in and to buy up whatever assets are left to capture those eyes for another purpose. So, providers may disappear, but content might not. Who is to say that a site we relied on won’t morph into something different while we move on to other sites? Many of the forums I have used over the years have morphed or changed membership or even content. I just keep following where the interesting noise is. Who is to say that our stuff stored in the cloud is not valuable to a number of potential suitors? Buyouts happen all the time in the physical storage word, why not in the cloud world? Imagine the brand-value of “Wikipedia”!</p>
<p>Sure, some providers will disappear with all our stuff or will lose it to bad processes (e.g. <a href="http://www.techcrunch.com/2009/10/10/t-mobile-sidekick-disaster-microsofts-servers-crashed-and-they-dont-have-a-backup/">T-Mobile Sidekick</a>) or something but those types will either correct their failures or be weeded out over a short time; and, the ones that remain will become much more reliable. That is the way of the market and business ecosystems. (Oh, and remember that the T-mobile failure was a process failure, not a cloud failure but we have to live with the results).</p>
<p><strong>2 – Regulation:</strong> The dreaded R word. We hate it but we must acknowledge that some Cloud services or Web 2 sites may grow to a point where they become subject to regulation or government support. Perhaps not the Wikipedia of today but I suggest we are not far off from an online crowdsourced information utility that gets either industry or government regulation. If it becomes important to the masses and important to government, it will get regulated.</p>
<p>Don’t mistake my position. Mike has pointed out some practical realities of the Web 2 and cloud movements. He will undoubtedly be right and we should be cautious (especially about the backups). But let’s not forget that this stuff is still in its infancy. It is not a mirror of what happens with technology. It is a mirror of what happens in the real world – which has dealt with service-orientation for thousands of years. The mechanisms are out there. All we are waiting for is the cloud to catch up on how to use them and to discover new ways to reduce the risk.</p>
<p>In the mean time, back it up yourself, find a broker to protect you, or don’t use the cloud – not many other choices. I think the rewards will be well worth the risks and the inevitable failures.</p>
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		<title>Google Releases new Initiative called “Google Stop”</title>
		<link>http://blogs.gartner.com/daryl_plummer/2009/11/13/google-releases-new-initiative-called-%e2%80%9cgoogle-stop%e2%80%9d/</link>
		<comments>http://blogs.gartner.com/daryl_plummer/2009/11/13/google-releases-new-initiative-called-%e2%80%9cgoogle-stop%e2%80%9d/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 16:12:04 +0000</pubDate>
		<dc:creator>Daryl Plummer</dc:creator>
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		<guid isPermaLink="false">http://blogs.gartner.com/daryl_plummer/?p=179</guid>
		<description><![CDATA[On the heels of its recent release of the new programming language “Google Go” (See Gartner Analyst Ray Valdes’ take), the Mountainview behemoth has trumped itself with today’s release of “Google Stop”.  Unlike “Go” which is a high productivity and fast system programming language, “Stop” is actually a low productivity and slow campaign to get [...]]]></description>
			<content:encoded><![CDATA[<p>On the heels of its recent release of the new programming language “<a href="http://www.youtube.com/watch?v=rKnDgT73v8s">Google Go</a>” (<a href="http://blogs.gartner.com/ray_valdes/2009/11/12/geeks-agog-over-google-go/">See Gartner Analyst Ray Valdes’ take</a>), the Mountainview behemoth has trumped itself with today’s release of “Google Stop”. </p>
<p>Unlike “Go” which is a high productivity and fast system programming language, “Stop” is actually a low productivity and slow campaign to get people to stop asking for so much freakin innovation. In fact, Google executives have decided that the only way to stop the rampage of innovation and complaints from competitors is to cultivate a culture of sloth.</p>
<p>Said an unnamed Google executive, “<em>I mean, with all these young people running around inventing new stuff all the time, we hardly have any time to figure out what to do with all of it, let alone figure out how to make money from it. So far, we just throw stuff out there and people lap it up like thirsty puppies. We don’t even test the stuff! I mean, that was fun at first but now it’s just a tedious job at an accelerated pace. With “Google Stop”, we hope to slow things down a bit and get back to more traditional growth of software companies…</em>”</p>
<p>In trying to put “Google Stop” in perspective, we decided to talk to the development team that created “Go”. Unfortunately, by the time we got there everyone was so active that all we could see were the blurs of people going about their business at near-light-speed from such great productivity. It was like trying to dodge a colony of bats, and we considered bringing in San Antonio Spurs basketball guard <a href="http://www.youtube.com/watch?v=iloN1RPs4n0">Manu Genobili</a> to swat one out of the air but he declined saying “…<em>as fast as those guys are moving, I wouldn’t be surprised if they were all rabid!</em>”</p>
<p>But we did get a sense of why Google executives are so keen on slowing things down. It turns out that such near-light-speed productivity is subject to Einstein’s equations like everything else and all of the developers innovating on “Go” and many other Google projects were actually aging slower than the rest of us. Then the vicious cycle of innovation gets worse and those accustomed to simpler times were just getting tired while the young “turks” doing all the innovation just keep stirring the pot.</p>
<p>So, in comes Google Stop. The initiative centers on five key principles:</p>
<p><strong> 1 – The Principle of “Whiny Competition”:</strong> Developers will only be allowed to create something new after it is approved by a competitor. This way, innovation proceeds in a collaborative style, giving others time to catch up and making Google seem much more in step with old times. It also lets competitors begin to figure out how to address new business models that Google innovations invariably expose before those models begin to erode price margins in the competitor’s traditional models.</p>
<p><strong>2 – The Principle of “Closed Source”:</strong> It works for Apple and it worked for Microsoft. We could learn something from those guys, don’t you think? Droid does.</p>
<p><strong>3 – The Principle of “Actually Leaving Beta”:</strong> All Google products will need to go through a full beta cycle with an actual end date before hitting the street. This is compared to the practice of products never leaving beta even after customers have paid for them for years. Certainly will slow things down a bit.</p>
<p><strong>4 – The Principle of “Hiring Legacy People”:</strong> No problem with age discrimination here since elderly in Google means 25 years old. But even hiring those in their seventies now, with the aforementioned near-light-speed deal going on, they will stay sharp and fresh for years to come – or at least until they slow those danged young-uns down.  Besides, they remember history and can help us repeat it! – over, and over again.</p>
<p><strong>5 – The Principle of “CEO Product Naming”:</strong> This is the kicker. Like with some other large vendors, the CEO will begin to name products. Not only will this slow down those productive people by making them hold releases until the CEO makes up his mind, but it will also make marketing a nightmare and get customers all tangled up in non-sense naming schemes.</p>
<p>So, Google Stop is set to sweep across the company in a far reaching attempt to turn the clock back to a time when slow and steady actually won the race. We asked a few more executives to comment and one said,</p>
<p>“<em>With this new initiative, we will innovate on how to stop innovation. In fact, the only way we can survive is to stop trying to survive. When we figure that out we will have a real competitive edge because we can finally start figuring out all this cool stuff we have. Google Stop will…</em>”</p>
<p>He actually never got to finish that sentence as a group of blurs moving at near-light-speed scooped him up and disappeared down a hallway. About 10 minutes later, Google announced the release of a new Hadoop based analytics system that will change the world. Man, that was fast!</p>
<p>&gt;&gt;&gt; For those of you who have not figured it out yet, this article is totally fiction -  Child, please! Just Stop.</p>
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