Comments on: Delivering Cloud Services: ISVs – Change or Die or both! http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/ A member of the Gartner Blog Network Sun, 12 Feb 2012 11:32:48 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Is Navatar’s Financial Services Cloud For Force.com Popular Because It’s Low Cost? | Navatar Force http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/comment-page-1/#comment-356 Is Navatar’s Financial Services Cloud For Force.com Popular Because It’s Low Cost? | Navatar Force Sun, 04 Oct 2009 16:04:16 +0000 http://blogs.gartner.com/daryl_plummer/?p=18#comment-356 [...] those things is, and ever shall be, the delivery of “service”.  That quote is from an article Delivering Cloud Services: ISVs – Change or Die or both! written by Daryl Plummer at [...] [...] those things is, and ever shall be, the delivery of “service”.  That quote is from an article Delivering Cloud Services: ISVs – Change or Die or both! written by Daryl Plummer at [...]

]]> By: ISV in a Cloud - Change/Die/both! | NavatarForce.com http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/comment-page-1/#comment-278 ISV in a Cloud - Change/Die/both! | NavatarForce.com Thu, 21 May 2009 20:51:06 +0000 http://blogs.gartner.com/daryl_plummer/?p=18#comment-278 [...] recently came across a good posting from Daryl Plummer at Gartner titled Delivering Cloud Services: ISVs - Change or Die or both!.  This article highlights the opportunity as well as issues related to an ISV (Independent [...] [...] recently came across a good posting from Daryl Plummer at Gartner titled Delivering Cloud Services: ISVs – Change or Die or both!.  This article highlights the opportunity as well as issues related to an ISV (Independent [...]

]]> By: Alok Misra http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/comment-page-1/#comment-277 Alok Misra Thu, 21 May 2009 15:18:45 +0000 http://blogs.gartner.com/daryl_plummer/?p=18#comment-277 "It is not enough to just cloud-enable your software. You still have to deliver it as a service and that is simply not the business of most ISVs. So, you might have to change." Excellent point Daryl, and very well made. We've been helping several ISVs, with an existing On-Premise business, build their products on salesforce.com's Force.com platform-as-a-service. We also built our own (Navatar Group is the leading provider of Cloud products, built on Force.com, for the Financial sector). We find that, not surprisingly, most ISVs are convinced that migrating the product would do the trick. Since they do not understand the change required to shift from a product-based to a service-based model, their Cost/Benefit analysis for the effort is often flawed. As a result, they are able to SaaS-enable their product, but they struggle to make money on it. For more on this subject, download a whitepaper that we recently wrote, at http://navatargroup.com/WhitePaper.html. You will hear about the experiences of ISVs such as Thomson-Reuters and CODA as well as opinions from Deloitte Consulting experts. The whitepaper is free. Alok Misra Principal Navatar Group “It is not enough to just cloud-enable your software. You still have to deliver it as a service and that is simply not the business of most ISVs. So, you might have to change.” Excellent point Daryl, and very well made.

We’ve been helping several ISVs, with an existing On-Premise business, build their products on salesforce.com’s Force.com platform-as-a-service. We also built our own (Navatar Group is the leading provider of Cloud products, built on Force.com, for the Financial sector).

We find that, not surprisingly, most ISVs are convinced that migrating the product would do the trick. Since they do not understand the change required to shift from a product-based to a service-based model, their Cost/Benefit analysis for the effort is often flawed. As a result, they are able to SaaS-enable their product, but they struggle to make money on it.

For more on this subject, download a whitepaper that we recently wrote, at http://navatargroup.com/WhitePaper.html. You will hear about the experiences of ISVs such as Thomson-Reuters and CODA as well as opinions from Deloitte Consulting experts. The whitepaper is free.

Alok Misra
Principal
Navatar Group

]]> By: Thomas Lukasik http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/comment-page-1/#comment-188 Thomas Lukasik Sat, 14 Mar 2009 02:34:44 +0000 http://blogs.gartner.com/daryl_plummer/?p=18#comment-188 >> "Meeting Service Level agreements: software vendors?" >> "Even have service level agreements?" SLAs? No. Instead, ISVs have clauses in their EULAs that clearly state that their software product is provided "as is" and not guaranteed to be "fit for any specific purpose". I'm sure that you've seen those exact or similar words and worse in almost every software license agreement. IMHO this is the most significant cultural difference in the 'ISV' as a Service vs a Software vendor. TL >> “Meeting Service Level agreements: software vendors?”
>> “Even have service level agreements?”

SLAs? No.

Instead, ISVs have clauses in their EULAs that clearly state that their software product is provided “as is” and not guaranteed to be “fit for any specific purpose”. I’m sure that you’ve seen those exact or similar words and worse in almost every software license agreement.

IMHO this is the most significant cultural difference in the ‘ISV’ as a Service vs a Software vendor.

TL

]]> By: Telecom Companies: The Cloud Clock is Ticking! http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/comment-page-1/#comment-180 Telecom Companies: The Cloud Clock is Ticking! Tue, 03 Mar 2009 13:00:46 +0000 http://blogs.gartner.com/daryl_plummer/?p=18#comment-180 [...] So, the nice thing is that all these companies have some thing to offer from network to carrier relationships to governance to deep customer knowledge. And guess what - they all know how to be service providers (See my post on ISVs failing this test). [...] [...] So, the nice thing is that all these companies have some thing to offer from network to carrier relationships to governance to deep customer knowledge. And guess what – they all know how to be service providers (See my post on ISVs failing this test). [...]

]]> By: Data Value Talk » Blog Archive » Not every Cloud has a silver lining http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/comment-page-1/#comment-43 Data Value Talk » Blog Archive » Not every Cloud has a silver lining Wed, 10 Dec 2008 20:50:37 +0000 http://blogs.gartner.com/daryl_plummer/?p=18#comment-43 [...] 2009 is dealing about Cloud Computing. And a  more detailed blog with the challenging title “Delivering Cloud Services: ISVs - Change or Die or both!” on that topic can be found on the blog of Daryl [...] [...] 2009 is dealing about Cloud Computing. And a  more detailed blog with the challenging title “Delivering Cloud Services: ISVs – Change or Die or both!” on that topic can be found on the blog of Daryl [...]

]]> By: Daryl Plummer http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/comment-page-1/#comment-42 Daryl Plummer Tue, 09 Dec 2008 17:52:58 +0000 http://blogs.gartner.com/daryl_plummer/?p=18#comment-42 Nick. I was making a point. :-) Thanks for the info though. There are many who might miss that. Nick. I was making a point. :-) Thanks for the info though. There are many who might miss that.

]]> By: Daryl Plummer http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/comment-page-1/#comment-41 Daryl Plummer Tue, 09 Dec 2008 17:51:55 +0000 http://blogs.gartner.com/daryl_plummer/?p=18#comment-41 Point well-made. If it were easy, everyone would do it. :-) Point well-made. If it were easy, everyone would do it. :-)

]]> By: Derrick Harris http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/comment-page-1/#comment-20 Derrick Harris Tue, 11 Nov 2008 17:53:02 +0000 http://blogs.gartner.com/daryl_plummer/?p=18#comment-20 If I gave the impression it would be easy to make the SaaS switch, that was by accident. Callidus told me the move was "fun," but not easy. It took years, they had to drastically alter the development process, and they partnered with Sun to provide the multi-tenant platform. In fact, CTO Michael Graves instructed that if building scalable, shared infrastructure is not part of your core IP, it's time to leverage infrastructure providers. If I gave the impression it would be easy to make the SaaS switch, that was by accident. Callidus told me the move was “fun,” but not easy. It took years, they had to drastically alter the development process, and they partnered with Sun to provide the multi-tenant platform. In fact, CTO Michael Graves instructed that if building scalable, shared infrastructure is not part of your core IP, it’s time to leverage infrastructure providers.

]]> By: Gartner Blog Network - Daryl Plummer: Delivering Cloud Services http://blogs.gartner.com/daryl_plummer/2008/11/06/delivering-cloud-services-isvs-change-or-die-or-both/comment-page-1/#comment-18 Gartner Blog Network - Daryl Plummer: Delivering Cloud Services Mon, 10 Nov 2008 16:05:34 +0000 http://blogs.gartner.com/daryl_plummer/?p=18#comment-18 [...] Read more… [...] [...] Read more… [...]

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