Most organizations recognize, at some level, that creating and sharing knowledge is a worthy endeavor. Unfortunately, efforts to promote knowledge sharing rarely go beyond mission and value statements displayed in the break room and silk-screened on coffee mugs. Organizations want to do it, they just don’t know how. It is ironic that while there is [...]
Entries Tagged as 'Knowledge Management'
by Darin Stewart | May 7, 2013 | 2 Comments
by Darin Stewart | April 19, 2011 | 2 Comments
Former Hewlett-Packard CEO Lew Platt once famously quipped “If only HP knew what HP knows, we would be three times more efficient.” This is the perennial problem of the hidden expert. Most of the real “know-how” in an organization floats around in the form of tacit knowledge. That is, information that is not formally captured [...]