Darin Stewart

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Entries Tagged as 'helpdesk'


A wiki in the call center. It’s really okay.

by Darin Stewart  |  March 17, 2011  |  4 Comments

I’m a firm believer in the editorial process.  A formal publication workflow that includes peer-review, fact checking and editorial review goes a long way to ensure quality content.  Gartner follows such a rigorous process and I think it shows in our product. Editorial review as a best practice can be applied to any publication scenario,  [...]

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Category: Collaboration Enterprise Content Managment     Tags: , , , ,