I’m a firm believer in the editorial process. A formal publication workflow that includes peer-review, fact checking and editorial review goes a long way to ensure quality content. Gartner follows such a rigorous process and I think it shows in our product. Editorial review as a best practice can be applied to any publication scenario, [...]
Category: Collaboration Enterprise Content Managment Tags: call center, collaborative authoring, helpdesk, knowledgebase, wiki
