I’m a firm believer in the editorial process. A formal publication workflow that includes peer-review, fact checking and editorial review goes a long way to ensure quality content. Gartner follows such a rigorous process and I think it shows in our product. Editorial review as a best practice can be applied to any publication scenario, […]
Entries Tagged as 'call center'
by Darin Stewart | March 17, 2011 | 4 Comments