Daniel Shollermany people these days are struggling with the governance models for SOA. While the circumstances differ, there is a common refrain.. people (most often business users who control budgets) do not have a grasp of the value of SOA, and what it means to the organization. However, this is hardly surprising. Our most recent surveys show that less than 15% of organizations measure anything at all about their services (even those that have defined service levels). Less than 2% measure outcomes.
C’mon folks, we all know the old cliche… but trite or not it is still true.. you cannot tell if you are winning if you do not know the score. Clearly the industry as a whole has a lot to learn about measurements and metering for services (Gartner clients, see Measuring the Value of SOA) but we have to at least try, because without some objective measurement it is difficult to argue for any investment, nor is it possible to constrain expectations, and we all know what happens when expectations outpace our ability to deliver.
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