Gartner Blog Network

Craig Roth
Research VP, Tech and Service Providers
7 years at Gartner
28 years IT industry

Craig Roth is a Research Vice President focused on cloud office suites, collaboration tools, content management, and how they are being impacted by digital workplace and digital business trends...Read Full Bio

New Research Defines “Robotic Staff Augmentation”; To Avoid Losing Your Job to Robots, Make Robots Work For You

by Craig Roth  |  January 16, 2017

My document “To Avoid Working for Robots, Make Robots Work for Your Organization” published today, and just in time: 2017 has kicked off with a bang of technological unemployment articles that describe how robotic, AI, or automation technology is threatening jobs and what to do about it. It started for me in my local paper, […]

Read more »

Why is Productivity Slowing Down?

by Craig Roth  |  January 9, 2017

If you feel less productive than you used to be, you are not alone. A WSJ article from Jan 5 2017 (“The Fed’s Point Man on Productivity“) states that “Total factor productivity grew an average 1.8% a year from the end of 1995 through 2004, but growth has slowed since then to an average 0.5% […]

Read more »

Star Wars: Rogue One: A Tech Movie Review (3 Stars)

by Craig Roth  |  December 23, 2016

I just returned from seeing “Star Wars: Rogue One” and thought it was a fun exploration of the challenges of finding, retrieving, and transferring mission critical content (in this case, plans for the Death Star showing a critical vulnerability). Before I begin, let me give this *** Spoiler alert! *** The core of the story, […]

Read more »

Humans Training Bots

by Craig Roth  |  November 17, 2016

In my previous posting “Humans Masquerading as Smart Machines to Avoid the Stupid Valley” I commented on an article about the process behind the scenes at a smart personal assistant chatbot company. I asked “Do I want a bot taught by “helicopter trainers?”. After that blog post I was contacted by the folks, who […]

Read more »

Robotic Staff Augmentation: Hear About it at Symposium Orlando 2016!

by Craig Roth  |  October 14, 2016

I’ve been amazed at the sheer avalanche of material published on the current or potential impacts of automation on human employment, but surprised how little of it seems actionable for enterprise IT. That’s unfortunate since enterprises are where technological unemployment will occur – where the rubber tread of a robot meets the road. Instead, many […]

Read more »

“There is Also the Fact That Paper is Awesome”

by Craig Roth  |  September 19, 2016

OK, this time we’re finally going to be doing away with paper in the office. The end of paper has been trumpeted for decades, but this time – if you believe The Wall St. Journal (“Why the Paperless Office Is Finally on Its Way“) – it’s finally going to happen. But even the author has […]

Read more »

Recommended Reading on Automation and the Future of Work

by Craig Roth  |  August 22, 2016

Below is a bibliography for my Gartner Maverick research project “To Avoid Working For “Robots”, Make Them Work For You”, which will be presented at the Gartner Symposium/ITxpo in Orlando, Florida and in a document shortly thereafter. The documents below are the ones that had some impact on my research. I don’t agree with all […]

Read more »

Humans Masquerading as Smart Machines to Avoid the Stupid Valley

by Craig Roth  |  August 2, 2016

I wrote previously about the “stupid valley” -a painful but necessary transition period as smart machines and their human masters make mistakes while learning how to achieve their potential. At least, I thought it was necessary. It seems some AI vendors, mostly in the chatbot space, have been trying a secret shortcut. They’ve been using […]

Read more »

Could a Smart Machine be Tasked with Creating Jobs?

by Craig Roth  |  July 13, 2016

Can machines get smart enough to replace humans? Here’s a thought experiment based on the omnipotence paradox often credited to Thomas Aquinas, which asked “Could an omnipotent being create a stone so heavy that even they could not lift it?” To start with, we know that smart machines using machine learning are improving at an […]

Read more »

Death on Tesla’s Road to Smart Machines

by Craig Roth  |  July 7, 2016

For years the pundits have wondered what will happen when someone is killed in an autonomous vehicle. Whose fault is it? Who is liable? Unfortunately, we may find out as Tesla’s first fatality where “autopilot” was turned on happened on May 7, 2016. I see this through the lens of the “stupid valley” that exists […]

Read more »