Gartner Blog Network

Craig Roth
Research VP, Tech and Service Providers
7 years at Gartner
28 years IT industry

Craig Roth is a Research Vice President focused on cloud office suites, collaboration tools, content management, and how they are being impacted by digital workplace and digital business trends...Read Full Bio

Digital Workplace Vendors Match Up Best with Organizations Embracing New Ways of Work

by Craig Roth  |  February 1, 2017

I have been noticing that the lines are becoming more clear between companies that work as they always have (“current ways of work”) and companies that embrace “new ways of work.” As a software vendor it’s important to know which side of this line you are on. As a software buyer or user, determining which […]

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How Organizations Will Spend the Windfall from Automation

by Craig Roth  |  January 27, 2017

Here is today’s math word problem: Ollie’s Ostrich Burger has 10 (non-managerial) employees per restaurant. A new robot is introduced that can get the same work done with only 5 employees. How many employees will each Ollie’s restaurant have after installing the robots? Show your work. Did you say 10-5=5? That is how most articles […]

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New Research Defines “Robotic Staff Augmentation”; To Avoid Losing Your Job to Robots, Make Robots Work For You

by Craig Roth  |  January 16, 2017

My document “To Avoid Working for Robots, Make Robots Work for Your Organization” published today, and just in time: 2017 has kicked off with a bang of technological unemployment articles that describe how robotic, AI, or automation technology is threatening jobs and what to do about it. It started for me in my local paper, […]

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Why is Productivity Slowing Down?

by Craig Roth  |  January 9, 2017

If you feel less productive than you used to be, you are not alone. A WSJ article from Jan 5 2017 (“The Fed’s Point Man on Productivity“) states that “Total factor productivity grew an average 1.8% a year from the end of 1995 through 2004, but growth has slowed since then to an average 0.5% […]

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Star Wars: Rogue One: A Tech Movie Review (3 Stars)

by Craig Roth  |  December 23, 2016

I just returned from seeing “Star Wars: Rogue One” and thought it was a fun exploration of the challenges of finding, retrieving, and transferring mission critical content (in this case, plans for the Death Star showing a critical vulnerability). Before I begin, let me give this *** Spoiler alert! *** The core of the story, […]

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Humans Training Bots

by Craig Roth  |  November 17, 2016

In my previous posting “Humans Masquerading as Smart Machines to Avoid the Stupid Valley” I commented on an article about the process behind the scenes at a smart personal assistant chatbot company. I asked “Do I want a bot taught by “helicopter trainers?”. After that blog post I was contacted by the folks, who […]

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Robotic Staff Augmentation: Hear About it at Symposium Orlando 2016!

by Craig Roth  |  October 14, 2016

I’ve been amazed at the sheer avalanche of material published on the current or potential impacts of automation on human employment, but surprised how little of it seems actionable for enterprise IT. That’s unfortunate since enterprises are where technological unemployment will occur – where the rubber tread of a robot meets the road. Instead, many […]

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“There is Also the Fact That Paper is Awesome”

by Craig Roth  |  September 19, 2016

OK, this time we’re finally going to be doing away with paper in the office. The end of paper has been trumpeted for decades, but this time – if you believe The Wall St. Journal (“Why the Paperless Office Is Finally on Its Way“) – it’s finally going to happen. But even the author has […]

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Recommended Reading on Automation and the Future of Work

by Craig Roth  |  August 22, 2016

Below is a bibliography for my Gartner Maverick research project “To Avoid Working For “Robots”, Make Them Work For You”, which will be presented at the Gartner Symposium/ITxpo in Orlando, Florida and in a document shortly thereafter. The documents below are the ones that had some impact on my research. I don’t agree with all […]

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Humans Masquerading as Smart Machines to Avoid the Stupid Valley

by Craig Roth  |  August 2, 2016

I wrote previously about the “stupid valley” -a painful but necessary transition period as smart machines and their human masters make mistakes while learning how to achieve their potential. At least, I thought it was necessary. It seems some AI vendors, mostly in the chatbot space, have been trying a secret shortcut. They’ve been using […]

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