Craig Roth

A member of the Gartner Blog Network

Entries Categorized as 'Social software'


How a Collaboration Technology Gets Adopted

by Craig Roth  |  January 25, 2012  |  Comments Off

Adoption, adoption, adoption.  Sometimes it seems like that’s all anyone wants to hear about when it comes to collaborative technologies such as social networking, SharePoint, Jive, or intranets.  I’m on record as being a bit of a curmudgeon about adoption since I’ve seen it abused so frequently (particularly in the SharePoint space) by IT folks [...]

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Category: Collaboration Microsoft SharePoint Social software governance     Tags:

If You Thought Your Inbox Was Overloaded, Wait Until Activity Streams

by Craig Roth  |  March 8, 2011  |  8 Comments

Feeling the pain of inbox overload?  Here’s an idea: now add in messages that are status updates from your CRM system (“Jim Chen just hit his monthly AGP quota”), content management system (“Presentation AugConfv2-2.pptx was added”), social networking page (“Jackie Cropper just commented on Susan Hg’s photo”), and project planning system (“Task ‘Get buy-in from [...]

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Category: Attention Management Social software     Tags:

When Policy and Practice Diverge?

by Craig Roth  |  February 14, 2011  |  2 Comments

Does it matter if organizations have a policy about use of consumer technology at work?  When I talk to staff and mid-level IT employees (particularly those in the communication and collaboration departments) it’s clear that even if those policies exist they are often bunk.  Our U.S. Symposium survey showed about three quarters of the 189 [...]

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Category: Organization Social software     Tags:

What Should be Done About Holes in an Enterprise Social Network?

by Craig Roth  |  January 24, 2011  |  2 Comments

Much has been written about the wonders of social network analysis and social graphs, such as being able to locate the social hubs and key employees in a workplace network.  That’s all well and good for those highly networked employees, but what can the analyst learn about the “black holes” in the organization?  Those people [...]

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Category: Social software     Tags:

Notifications in IBM Lotus Connections

by Craig Roth  |  December 16, 2010  |  2 Comments

I describe the core capabilities of enterprise attention management as pulling important information forward and pushing less important information back.  When analyzing the attentional characteristics of a system, those are the two capabilities I check for.  Notifications play an important part of pulling important information forward, so information workers are more likely to notice important [...]

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Category: Attention Management IBM Lotus Social software     Tags:

Job Hunting on LinkedIn at Work? Why it Could Be Good for Companies

by Craig Roth  |  November 4, 2010  |  Comments Off

Try this question during a job interview: “If I spend time at work doing personal career management activities on social sites using my mobile device, is that OK with management?”  A not-yet-published Gartner study shows such mobile careering is more common than you may think.  But maybe that’s not such a bad thing. The study [...]

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Category: Social software     Tags:

#1 Expert: Do Workers Want to Be Pegged as That Person?

by Craig Roth  |  October 1, 2010  |  Comments Off

When I see a demo of expertise location based on social network analysis, they show ratings or a graphical web that pinpoints certain high-value experts in the organization who many not be formally recognized as such.  How nice, they say, that you can tell Suzi is the go-to person in the call center when you [...]

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Category: Social software     Tags:

Protect Your Brain from the Scourge of Social Networking!

by Craig Roth  |  September 17, 2010  |  Comments Off

I’m getting tired of new behaviors that some people don’t like being classified as “harming children’s brains”.  Social networking is the latest victim (see the Guardian). Don’t like the what social networking seems to do to people?  It’s an easy path to prove it harms kids brains: the brain modifies itself based on anything you [...]

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Category: Social software     Tags:

Technology After Culture? Not in a Million Years

by Craig Roth  |  August 12, 2010  |  Comments Off

The Wall St. Journal reported today that technology began 3.4 million years ago, which is one million years older than previously thought (“Researchers Say Fossils Uncovered in Ethiopia Push Back the Beginnings of Technology by Almost One Million Years” ).  I predict they will also soon find the remains of the first technology industry analyst [...]

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Category: Fun Social software     Tags:

A Different Take on the Argument In Favor of Social Software

by Craig Roth  |  August 11, 2010  |  2 Comments

Is one side effect of strict corporate policies against social software usage to reduce the level of talent available via new applicants? When a “no Twittering” sign is posted over HR’s door, are the applicants that step out of line more valuable on average than those that stay?  I think so. If there’s a study [...]

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Category: Social software     Tags: