Gartner Blog Network

Craig Roth
Managing Vice President: Communication, Collaboration, and Content
4 years at Gartner
25 years IT industry

Craig Roth is a vice president and service director for Gartner Research, in Burton Group's Collaboration and Content Strategies service. Mr. Roth covers a wide range of knowledge and Web-related topics at the intersection of collaboration, content… Read Full Bio

Humans Training Bots

by Craig Roth  |  November 17, 2016

In my previous posting “Humans Masquerading as Smart Machines to Avoid the Stupid Valley” I commented on an article about the process behind the scenes at a smart personal assistant chatbot company. I asked “Do I want a bot taught by “helicopter trainers?”. After that blog post I was contacted by the x.ai folks, who […]

Read more »

Robotic Staff Augmentation: Hear About it at Symposium Orlando 2016!

by Craig Roth  |  October 14, 2016

I’ve been amazed at the sheer avalanche of material published on the current or potential impacts of automation on human employment, but surprised how little of it seems actionable for enterprise IT. That’s unfortunate since enterprises are where technological unemployment will occur – where the rubber tread of a robot meets the road. Instead, many […]

Read more »

“There is Also the Fact That Paper is Awesome”

by Craig Roth  |  September 19, 2016

OK, this time we’re finally going to be doing away with paper in the office. The end of paper has been trumpeted for decades, but this time – if you believe The Wall St. Journal (“Why the Paperless Office Is Finally on Its Way“) – it’s finally going to happen. But even the author has […]

Read more »

Recommended Reading on Automation and the Future of Work

by Craig Roth  |  August 22, 2016

Below is a bibliography for my Gartner Maverick research project “To Avoid Working For “Robots”, Make Them Work For You”, which will be presented at the Gartner Symposium/ITxpo in Orlando, Florida and in a document shortly thereafter. The documents below are the ones that had some impact on my research. I don’t agree with all […]

Read more »

Humans Masquerading as Smart Machines to Avoid the Stupid Valley

by Craig Roth  |  August 2, 2016

I wrote previously about the “stupid valley” -a painful but necessary transition period as smart machines and their human masters make mistakes while learning how to achieve their potential. At least, I thought it was necessary. It seems some AI vendors, mostly in the chatbot space, have been trying a secret shortcut. They’ve been using […]

Read more »

Could a Smart Machine be Tasked with Creating Jobs?

by Craig Roth  |  July 13, 2016

Can machines get smart enough to replace humans? Here’s a thought experiment based on the omnipotence paradox often credited to Thomas Aquinas, which asked “Could an omnipotent being create a stone so heavy that even they could not lift it?” To start with, we know that smart machines using machine learning are improving at an […]

Read more »

Death on Tesla’s Road to Smart Machines

by Craig Roth  |  July 7, 2016

For years the pundits have wondered what will happen when someone is killed in an autonomous vehicle. Whose fault is it? Who is liable? Unfortunately, we may find out as Tesla’s first fatality where “autopilot” was turned on happened on May 7, 2016. I see this through the lens of the “stupid valley” that exists […]

Read more »

Job Available for Content Management Expert in Europe

by Craig Roth  |  November 4, 2015

Do you live in Europe and know a lot about content management systems, especially records management, e-discovery, and how to ensure regulatory compliance in content management systems? Have you wanted a job that lets you spend more time researching the state of the art and best practices, writing, and doing presentations? Do you enjoy developing […]

Read more »

The Marketplace of Ideas vs. The Stockmarket of Ideas

by Craig Roth  |  July 8, 2015

I have been an analyst for well over a decade now, and I’ve noticed there are two kinds of pundits: those interested in ideas for what it can get them and those interested in “ideas of idea’s sake” (to paraphrase the “ars gratias artis” MGM logo). I’ve worked on many topics whose philosophical branches become […]

Read more »

Driving Through the Stupid Valley on the Way to Smart Machines

by Craig Roth  |  June 29, 2015

I like Smart Machines. That’s computers taking unscripted actions on your behalf based on contextual awareness, just like a good secretary does. I only have to pay attention to important things. I like Dumb Machines that don’t do a thing without asking you. A well-designed dumb machine may give me sophisticated abilities to set rules, […]

Read more »