This year at Catalyst we are going out with a bang, with industry heavyweights Brad Anderson (Microsoft) and Simon Crosby (Bromium) offering keen insights into mobility, application, data, and endpoint futures. If that’s not enough, some of my Gartner colleagues (Tom Austin, Larry Cannell, and Ken Agress) will share their knowledge of mobility futures as well. If you’re at Catalyst, be sure to stay through the Thursday morning sessions or you’ll miss out on great perspectives regarding future planning considerations. If you haven’t signed up, it’s not too late! Besides, is there a better place to be in August than in San Diego?
Here’s more information on the sessions that we have in our Mobility Futures track.
Windows, SaaS, and Mobile: Bridging the Divide (Chris Wolf)
Workspace aggregators are an emerging technology that allows users to connect to applications and data from a variety of sources, including virtual desktops, server-based computing, software as a service (SaaS) and mobile. This session looks beyond the hype and provides specific insights into how organizations should leverage these solutions to be more people-centric in their approach to application delivery. Key Issues:
• Workspace aggregator use cases
• Vendor landscape and competitive differentiation
• Practical guidance for moving forward
Mobile Apps and the Contact Center: The Future of Customer Service (Ken Agress)
As more and more enterprises create applications to meet their customer needs, service challenges and opportunities arise. These apps offer the organization the opportunity to provide customers with better access to information and service, while gathering more useful data on customer behaviors and needs. Key Issues:
• What apps are available?
• What apps are on the horizon?
• How can apps change the contact center and customer service landscape?
The Everywhere Office: From Myth to Reality (Tom Austin, Larry Cannell)
No longer bound to a desktop computer while at home, employees expect to use their smartphone or tablet to connect with colleagues and access information. This session balances analysis with advice on how to prepare for these changes. Key Issues:
• The influence of mobility on the changing nature of work
• How mobility enables a "personal cloud," which redefines the role of the PC
• The impact of mobility on communication and collaboration technologies
• IT’s role in enabling a person-centric, mobile and social work environment
Industry Point of View: Forget the Desktop; It’s All About Me! (Simon Crosby)
The desktop revolution calls for a profound change in the trustworthiness of our infrastructure. We need systems that are inherently secure — by design. If such a thing already existed, then the mess of practices around VDI, PC configuration and life cycle management, data loss protection and endpoint protection would not exist. This Industry Point of View session will present a powerful new way to consider how technology can transform our own core principles, resulting in new ways that IT can pivot to support people, not devices.
Mastermind Interview With Brad Anderson, Corporate Vice President, Microsoft (Brad Anderson, Microsoft, with Chris Wolf)
Virtualization, SaaS, mobile apps, and cloud computing have ushered in a new era of possibilities and expectations for how we connect users to their applications and data. Microsoft is a company firmly rooted in the middle of this transition. But should you think of Microsoft as the gateway to your future, or the bridge to your IT past? Attend this enlightening session to hear Gartner challenge Microsoft Corporate VP, Brad Anderson, on your most pressing concerns.