Carol Rozwell

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Entries Tagged as 'social software'


Lotusphere Learnings

by Carol Rozwell  |  January 20, 2012  |  Submit a Comment

I attended Lotusphere 2012 this week. Actually, I attended LotusConnect, the event focused on letting customers tell their stories about how IBM’s products service the business. The case studies from notable organizations such as TD Bank, Children’s Hospital and Caterpillar were compelling. Some implementations were further along than others, but all of the speakers spoke [...]

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Category: Change management Collaboration Knowledge management Social media Social networks community social software     Tags: , , , , , ,

Looking forward to social business evolution in 2012

by Carol Rozwell  |  January 11, 2012  |  4 Comments

This time of year, I like to review what people think is in store for us in the coming twelve months. I’ve read through lots of material, so I thought I would summarize a few points about what I hope will change in 2012 as well as a few trends I expect will play out. [...]

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Category: Collaboration Social media Social networks Strategic Planning Uncategorized community social software     Tags: , , , , , , ,

Easy Answers Don’t Solve Tough Problems

by Carol Rozwell  |  December 15, 2011  |  1 Comment

I like my clients. Really. Most of them are wonderful people struggling with tough issues. They are overworked and resource-constrained, yet they soldier on trying to find solutions to wicked problems. They deal with conflicting management mandates and absurd deadlines with equanimity. But every now and then I get a question that makes me wince. [...]

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Category: Change management Collaboration Knowledge management Social media Social networks Strategic Planning community social software     Tags: , , , , , ,

Social Media Doesn’t Change Business Basics. But.

by Carol Rozwell  |  December 6, 2011  |  4 Comments

It’s interesting how so many client inquires are initially described as questions about social media, but then really turn out to be variations of more traditional issues like collaboration, knowledge management or community enablement. The common denominator among these topics is the desire to use technology to make people more effective in their jobs. The [...]

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Category: Change management Collaboration Knowledge management Social media Social networks community social software     Tags: , , , , , , , , , , ,

Carol’s Recent Road Trips

by Carol Rozwell  |  November 18, 2011  |  Submit a Comment

During the past few weeks I’ve had the pleasure of traveling to Durham, NC and Miami, FL for two very different but related events. The first was the Immersion Day hosted by Fuqua School of Business Professor Tony O’Driscoll. The second was the Cisco Collaboration Summit for analysts, consultants and partners. While the events were [...]

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Category: Change management Collaboration social software     Tags: , ,

KM, Schma-em

by Carol Rozwell  |  November 4, 2011  |  4 Comments

Any Gartner analyst knows that interest in particular topics waxes and wanes, sometimes for discernible reasons and sometimes we don’t know why. This week’s topic was knowledge management, or as the aficionados call it, KM. The first client call was a review of a KM strategy and then other discussions progressed from there. What comes up frequently – and did again [...]

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Category: Change management Collaboration Knowledge management Social media Social networks Uncategorized community social software     Tags: , , , , , , , , , , , , ,

Survey Results from the Social Media Strategy Webinar

by Carol Rozwell  |  October 16, 2011  |  2 Comments

This week Anthony Bradley and I delivered a webinar titled “Taking A Strategic Approach to Social Media.” During the webinar we asked the attendees three questions about their social media initiatives. Here are the results from those polls. Question: How would you characterize your organization’s social media initiatives? 142 people answered this question. 19% – We’re [...]

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Category: Change management Social media Social networks Strategic Planning social software     Tags: , , , , , ,

Bring 1000 Eyes to Bear with Social Media

by Carol Rozwell  |  September 29, 2011  |  2 Comments

Many of my client conversations at the recently concluded Portals, Content and Collaboration Summit centered on social media. Despite many examples of successful deployments, some organizations are still struggling to see how social applies to their business. The questions have a common ring to them – what should I do with social? A more productive [...]

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Category: Change management Collaboration Knowledge management Social media Social networks community social software     Tags: , , , , , , , , , , , ,

Don’t Diss the Lurkers

by Carol Rozwell  |  August 8, 2011  |  3 Comments

Keeping a community vibrant and its members engaged is hard work. Shepherding a community through the stages of its lifecycle from inception to robust interaction takes finesse. Especially when communities of practice are expected to produce a work-related deliverable, balance is key. The community shepherd – I think that description is more appropriate than community [...]

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Category: Change management Collaboration Knowledge management Social networks community     Tags: , , , , , , ,

Beware: The Seduction of Social

by Carol Rozwell  |  July 25, 2011  |  2 Comments

During the past week, I enjoyed a number of face to face meetings with clients from across a wide variety of industries. We talked about a raft of issues, some industry-specific, some pretty general in nature. A theme that seldom surfaced explicitly but that underlies much of the discussion is what I like to call [...]

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Category: Change management Collaboration Social media Social networks Strategic Planning Uncategorized social software     Tags: , , , , , ,