Carol Rozwell

There is much evidence to suggest that the same techniques used to train animals, either pets or performers, is just as effective with children, spouses and employees. What’s the trick? Positively reinforce the behaviors you want to see continue. The corollary is also true: you need to model the behavior you want others to exhibit.
I [...]

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During the BPM Summit in Orlando, the attendees engaged in person and in social media. We have been experimenting with using Twitter at Gartner events as Jeff Mann describes in his blog post (http://blogs.gartner.com/jeffrey_mann/) as a way of allowing attendees to share their thoughts and observations with people at the conference and those following the [...]

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I had the opportunity to review an organization’s strategic plan for knowledge management recently. While the document was well organized and covered the essential points one would expect (scope, goals, objectives, opportunites and risks), it described an approach that sounded circa 2000. When I spoke with the uber manager, they explained the trouble they were [...]

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