Carol Rozwell

There is much evidence to suggest that the same techniques used to train animals, either pets or performers, is just as effective with children, spouses and employees. What’s the trick? Positively reinforce the behaviors you want to see continue. The corollary is also true: you need to model the behavior you want others to exhibit.
I [...]

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During the BPM Summit in Orlando, the attendees engaged in person and in social media. We have been experimenting with using Twitter at Gartner events as Jeff Mann describes in his blog post (http://blogs.gartner.com/jeffrey_mann/) as a way of allowing attendees to share their thoughts and observations with people at the conference and those following the [...]

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I had the opportunity to review an organization’s strategic plan for knowledge management recently. While the document was well organized and covered the essential points one would expect (scope, goals, objectives, opportunites and risks), it described an approach that sounded circa 2000. When I spoke with the uber manager, they explained the trouble they were [...]

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After a client meeting where I was asked to diagnose why one of their communities of practice (CoP) was languishing, I wrote a finding with a few tips ( Communities need coaches). That got me thinking about how a CoP champion (or maybe they should be called a shepherd) could determine whether the community members are [...]

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I’m working with my colleague Ty Harmon on a project to do a social network analysis proof of concept with a member of the Gartner Best Practices Council. We want to explore the impact of new technology adoption. As we were discussing how new tools sometimes have the unintended consequence of adding more stress to [...]

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It was delightful to spend time with clients over the past few days at the BPM Summit. The conversations ranged from how to increase collaboration to best practices for process improvement to how social networking can add value to the business. What impressed me about all the people I spoke with was their willingness to [...]

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