by Carol Rozwell | June 10, 2011 | Submit a Comment
A comment during a research community meeting today sparked a thought about change and its impact. With many innovations considered successful and significant – and sometimes without precedent – the change was accompanied by a ‘take-away.’ The new thing allowed us to stop using something else when we switched to it. For instance, the need [...]
Category: Change management Uncategorized Tags: Change management, Innovation, PPM-Summit-EMEA
by Carol Rozwell | May 23, 2011 | 2 Comments
I spent a delightful day at the MIT Sloan CIO Symposium (#MITCIO) last week. It was delightful because I had the luxury of listening to a roster of informative speakers discussing a wide variety of issues ranging from cloud (of course!) to analytics. It was also nice to be able to attend the event without [...]
Category: Change management Collaboration community Knowledge management Social networks social software Strategic Planning Uncategorized Tags: Change management, Collaboration, Collaboration dynamics, communities of practice, Knowledge management, PPM-Summit-EMEA, Rewards, Social media, Social networking, Social networks, social software
by Carol Rozwell | May 16, 2011 | Submit a Comment
I’ve just spent a week working with clients on the development of their social media strategy. We’ve gone through a mini-strategy planning session where we examined a key area for social deployment: the domain. A domain is an area of enterprise concern where social media may have a significant impact. We pose four questions for [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Tags: Collaboration, Collaboration dynamics, PPM-Summit-EMEA, Social media, Social networking, Social networks, social software
by Carol Rozwell | April 26, 2011 | Submit a Comment
A key tenet of Operational Resilience – the topic Elise Olding, Donna Fitzgerald and I have been writing about lately – is the ability to drive decision making to the edges of the organization where the employee comes in direct contact with the customer. The belief is that if employees have the leeway to make [...]
Category: Change management Collaboration community Knowledge management Social media Social networks Strategic Planning Tags: BPM, Change management, Metrics, PPM-Summit-EMEA, Social media
by Carol Rozwell | April 12, 2011 | 2 Comments
One of the people I had breakfast with during the Portals, Content and Collaboration Summit was from the insurance industry. His organization, like many insurers, depends on a network of agents to sell their policies. For many years, they have focused on making it easy for an agent to write a policy so they would [...]
Category: Collaboration Knowledge management Social media social software Uncategorized Tags: Collaboration, Innovation, PPM-Summit-EMEA, social software
