Entries Tagged as 'Knowledge management'
by Carol Rozwell | April 22, 2013 | 3 Comments
Have you ever been in one of those situations where it was very clear the person you were speaking with wasn’t listening to you? A simple example of what I mean is that routine tete-a-tete that occurs when people first get on a phone call. Social convention tells us to inquiry about the other person’s [...]
Category: Change management Collaboration community Social networks Tags: Change management, Collaboration dynamics, communities of practice, Community of practice, Knowledge management, leadership, Organizational liquidity, Social networking, Social networks, socially centered leadership
by Carol Rozwell | January 2, 2013 | 2 Comments
I’ve been lucky to have had some very interesting jobs during the course of my career. One stint as an applications auditor gave me lots of insight that applies directly in my current role as an analyst. In short, my teammates and I interviewed application developers and the customers for whom they had developed the [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Tags: Change management, Collaboration, Collaboration dynamics, Knowledge management, organizational change, Organizational liquidity, Social analytics, Social networking, Social networks, social software, Storytelling
by Carol Rozwell | November 2, 2012 | 2 Comments
Symposium week is always a mad rush of 1-1 meetings, presentations, workshops and chance encounters. But this year it seemed more intense, more frenzied. Perhaps the fact that the facilities were bursting at the seams added to this impression. And then there were the incessant warnings of hurricane Sandy which you can’t avoid when traveling in Florida. [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Tags: Collaboration dynamics, Knowledge management, organizational change, Organizational liquidity, Social media, Social networking
by Carol Rozwell | August 6, 2012 | 1 Comment
Knowledge management has gone through a metamorphosis but it seems not everyone got the memo. In our Gartner research, we’ve written about a shift in focus from knowledge capture to creating connections among knowledgeable people. The premise of the research is that the reason so many of the knowledge management initiatives started a decade a [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Tags: Change management, Collaboration, Collaboration dynamics, communities of practice, Knowledge management, learning, Organizational liquidity, Social media, Social networking, social software, symposium
by Carol Rozwell | May 26, 2012 | 1 Comment
I’ve been reflecting on the myriad of client meetings I had during the PPM and Enterprise Architecture Summits. When you have lots of discussions on a single topic in quick succession, it helps you to crystallize the common theme. What I was surprised by is the mystical, magical and miraculous powers some people attach to social. [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Strategic Planning Tags: Change management, Collaboration, Collaboration dynamics, Knowledge management, Organizational liquidity, Rewards, risk, Social media, Social networking, Social networks, social software
by Carol Rozwell | April 9, 2012 | 6 Comments
There’s no doubt that social media is fast becoming a complementary component to other corporate communication methods. In November 2011, we published a prediction that warned against ignoring incoming messages from social media. We projected that by 2014, social media will be just another communication channel that must be monitored and responded to. It is [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Strategic Planning Tags: BPM, Change management, Collaboration, Collaboration dynamics, Knowledge management, Organizational liquidity, Social analytics, Social media, Social network analysis, Social networking, Social networks
by Carol Rozwell | March 23, 2012 | Submit a Comment
Every time I come back from a Gartner Summit – in this case two of them: Portals, Content and Collaboration Summit and the Customer 360 Summit – I am energized and excited. I’m energized by the enthusiasm of people who want to make their workplace a better place to work. I am excited that I [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Strategic Planning Tags: Change management, Collaboration dynamics, communities of practice, Community of practice, Knowledge management, Organizational liquidity, Social media, Social networks, social software
by Carol Rozwell | December 6, 2011 | 4 Comments
It’s interesting how so many client inquires are initially described as questions about social media, but then really turn out to be variations of more traditional issues like collaboration, knowledge management or community enablement. The common denominator among these topics is the desire to use technology to make people more effective in their jobs. The [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Tags: Change management, Collaboration, Collaboration dynamics, Collective, communities of practice, community, Community of practice, CoP, Knowledge management, Social media, Social networking, social software
by Carol Rozwell | November 4, 2011 | 4 Comments
Any Gartner analyst knows that interest in particular topics waxes and wanes, sometimes for discernible reasons and sometimes we don’t know why. This week’s topic was knowledge management, or as the aficionados call it, KM. The first client call was a review of a KM strategy and then other discussions progressed from there. What comes up frequently – and did again [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Uncategorized Tags: Change management, Collaboration, Collaboration dynamics, communities of practice, community, Community of practice, CoP, Knowledge management, Rewards, Social analytics, Social media, Social networking, Social networks, social software
by Carol Rozwell | September 29, 2011 | 2 Comments
Many of my client conversations at the recently concluded Portals, Content and Collaboration Summit centered on social media. Despite many examples of successful deployments, some organizations are still struggling to see how social applies to their business. The questions have a common ring to them – what should I do with social? A more productive [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Tags: Change management, Collaboration dynamics, communities of practice, community, CoP, Innovation, Knowledge management, learning, Social analytics, Social media, Social networking, Social networks, social software
