Carol Rozwell

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Entries Tagged as 'community'


Looking forward to social business evolution in 2012

by Carol Rozwell  |  January 11, 2012  |  4 Comments

This time of year, I like to review what people think is in store for us in the coming twelve months. I’ve read through lots of material, so I thought I would summarize a few points about what I hope will change in 2012 as well as a few trends I expect will play out. [...]

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Category: Collaboration Social media Social networks Strategic Planning Uncategorized community social software     Tags: , , , , , , ,

Social Media Doesn’t Change Business Basics. But.

by Carol Rozwell  |  December 6, 2011  |  4 Comments

It’s interesting how so many client inquires are initially described as questions about social media, but then really turn out to be variations of more traditional issues like collaboration, knowledge management or community enablement. The common denominator among these topics is the desire to use technology to make people more effective in their jobs. The [...]

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Category: Change management Collaboration Knowledge management Social media Social networks community social software     Tags: , , , , , , , , , , ,

KM, Schma-em

by Carol Rozwell  |  November 4, 2011  |  4 Comments

Any Gartner analyst knows that interest in particular topics waxes and wanes, sometimes for discernible reasons and sometimes we don’t know why. This week’s topic was knowledge management, or as the aficionados call it, KM. The first client call was a review of a KM strategy and then other discussions progressed from there. What comes up frequently – and did again [...]

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Category: Change management Collaboration Knowledge management Social media Social networks Uncategorized community social software     Tags: , , , , , , , , , , , , ,

Bring 1000 Eyes to Bear with Social Media

by Carol Rozwell  |  September 29, 2011  |  2 Comments

Many of my client conversations at the recently concluded Portals, Content and Collaboration Summit centered on social media. Despite many examples of successful deployments, some organizations are still struggling to see how social applies to their business. The questions have a common ring to them – what should I do with social? A more productive [...]

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Category: Change management Collaboration Knowledge management Social media Social networks community social software     Tags: , , , , , , , , , , , ,

Spontaneous Social Adoption

by Carol Rozwell  |  August 18, 2011  |  6 Comments

In an earlier post Beware: The Seduction of Social, I commented that the “provide and pray” approach for social technology doesn’t work. While working on the Business Gets Social scenario for fall symposium, I explored two critical uncertainties: how organizations will allocate resources and how work will be executed. During this exploration, it became evident [...]

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Category: Change management Collaboration Knowledge management Social media Social networks Uncategorized community social software     Tags: , , , , , , , , , , ,

Don’t Diss the Lurkers

by Carol Rozwell  |  August 8, 2011  |  3 Comments

Keeping a community vibrant and its members engaged is hard work. Shepherding a community through the stages of its lifecycle from inception to robust interaction takes finesse. Especially when communities of practice are expected to produce a work-related deliverable, balance is key. The community shepherd – I think that description is more appropriate than community [...]

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Category: Change management Collaboration Knowledge management Social networks community     Tags: , , , , , , ,

Enabling the Employee Dialogue on Social Media

by Carol Rozwell  |  November 8, 2010  |  1 Comment

In a recent blog post, I discussed the need to give managers tools and training so they can coach employees in the appropriate use of social media for business. The underlying premise is that when organizations hire smart, energetic people, they need to trust them to do the right things. It also acknowledges that, to [...]

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Category: Collaboration Knowledge management Social media Uncategorized     Tags: , , , , , ,

Social media is new and different, but not that new and different

by Carol Rozwell  |  March 5, 2010  |  1 Comment

 Over the past two weeks, I’ve met with a varied roster of clients from multiple industries to discuss social media and how it can be used in their business. The perception of how valuable social media is, or can be, to their organizations ranged from “it’s interesting but we’re not sure what to do with [...]

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Do what I say, not what I do

by Carol Rozwell  |  November 18, 2009  |  4 Comments

There is much evidence to suggest that the same techniques used to train animals, either pets or performers, is just as effective with children, spouses and employees. What’s the trick? Positively reinforce the behaviors you want to see continue. The corollary is also true: you need to model the behavior you want others to exhibit. [...]

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Interesting times in the Learning market

by Carol Rozwell  |  May 21, 2009  |  Submit a Comment

It’s been an interesting few weeks in the market for corporate learning systems. First, there has been ongoing interest in acquiring shares of SumTotal from various private equity firms (SumTotal First Take). Since we published the First Take, the merger agreement has been amended. Then Saba announced an agreement with IBM (Saba-IBM agreement). Now there [...]

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