by Carol Rozwell | April 12, 2011 | 2 Comments
One of the people I had breakfast with during the Portals, Content and Collaboration Summit was from the insurance industry. His organization, like many insurers, depends on a network of agents to sell their policies. For many years, they have focused on making it easy for an agent to write a policy so they would [...]
Category: Collaboration Knowledge management Social media social software Uncategorized Tags: Collaboration, Innovation, PPM-Summit-EMEA, social software
by Carol Rozwell | January 4, 2011 | 2 Comments
Now that we’ve closed out 2010 and are preparing for what might come our way in 2011, I’d like to share a few books that influenced my thinking last year and will undoubtedly be echoed in this year’s research. First, let me mention that there are many excellent business and management books. This list is [...]
Category: Change management Collaboration Knowledge management Social media Social networks Strategic Planning Uncategorized Tags: Change management, Collaboration, Collaboration dynamics, Knowledge management, Social networking, Social networks
by Carol Rozwell | December 17, 2010 | 1 Comment
While visiting with Yum! Brands, I was treated to an employee recognition ceremony. Actually, it would have been hard to ignore it. The recognition committee – a few folks dressed up in holiday regalia with a portable CD player – came marching around the cubicles and then landed in an open space. Apparently this is [...]
Category: Collaboration community Tags: Change management, Collaboration, Collaboration dynamics, Metrics, Rewards
by Carol Rozwell | December 8, 2010 | 2 Comments
Even during the recession, the interest in innovation remained steady. I was somewhat surprised at this since so often an economic downturn makes companies risk averse. Instead, what we saw was a continuous stream of organizations that want to amplify their R&D efforts using insight from their own employees as well as business partners, customers [...]
Category: Change management Collaboration Social networks Uncategorized Tags: Change management, Collaboration, Innovation, Social networks
by Carol Rozwell | October 15, 2010 | 1 Comment
After my rant in last week’s blog where I expressed the view that economists want productivity but people want progress, I’ve been thinking about the connection between the organization’s values and employee engagement. I’ve run across some good articles such as Shawn Callahan’s post “Four things you need to have in your head” which offers [...]
Category: Uncategorized Tags: Collaboration, Knowledge management, Social media, social software
by Carol Rozwell | September 10, 2010 | 7 Comments
Way back in the old days, when I worked for Digital Equipment Corporation, I was lucky to receive excellent management training. One of the intense leadership development courses I remember taking included a discussion of different management approaches. The concept of X-Y management was explored. In the 1960’s, Douglas McGregor defined Theory X and Theory [...]
Category: Social media Social networks social software Uncategorized Tags: Collaboration, Collaboration dynamics, Social media, Social networking, Social networks
by Carol Rozwell | August 10, 2010 | 2 Comments
It’s been a tough week dealing with client questions about collaboration, social software and social media. I’ve covered some topics during my Gartner career that were a little more cut and dried. The assumption was that if you knew your constituents and their requirements, you could pick to suitable solution to solve their business problem. [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Uncategorized Tags: Change management, Collaboration, Collaboration dynamics, Community of practice, Knowledge management, Social media, Social networks, social software
by Carol Rozwell | May 4, 2010 | 2 Comments
Ever wonder what suggestions other people have for helping you solve a problem? During the Boston KM Forum meeting last Thursday (KMF Cafe), teams of people explored six different topics in a workshop format. The session I led examined how a fictionalized pharma company could successfully re-launch a collaboration program that had run out of [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Tags: Change management, Collaboration, Collaboration dynamics, communities of practice, Knowledge management, Social media, Social networking, Social networks, social software
by Carol Rozwell | April 7, 2010 | Submit a Comment
At the recent BPM Summit in Las Vegas, I listened to Keith Ferrazzi’s (Keith’s website) inspiring keynote. His talked centered on relationship development and the process of creating a workplace where teammates feel certain that someone’s ‘got their back.’ He talked about ways to develop ‘lifeline relationships’ built on trust. One of the stumbling blocks of [...]
Category: Uncategorized Tags: Collaboration, Collaboration dynamics, communities of practice, Social networking
by Carol Rozwell | March 16, 2010 | Submit a Comment
It was my pleasure to moderate a panel on social media at the Portals, Content and Collaboration Summit in Baltimore last week, along with my colleague Tom Austin. The three panelists – Jeanne Holm from NASA JPL, Ron Desi from UB/Towson MBA Program and Walton Smith from Booz Allen – each brought a unique perspective to [...]
Category: Social networks Tags: Collaboration, Knowledge management, Social media, Social networking
