Entries Tagged as 'BPM'
by Carol Rozwell | April 9, 2012 | 6 Comments
There’s no doubt that social media is fast becoming a complementary component to other corporate communication methods. In November 2011, we published a prediction that warned against ignoring incoming messages from social media. We projected that by 2014, social media will be just another communication channel that must be monitored and responded to. It is [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Strategic Planning Tags: BPM, Change management, Collaboration, Collaboration dynamics, Knowledge management, Organizational liquidity, Social analytics, Social media, Social network analysis, Social networking, Social networks
by Carol Rozwell | April 26, 2011 | Submit a Comment
A key tenet of Operational Resilience – the topic Elise Olding, Donna Fitzgerald and I have been writing about lately – is the ability to drive decision making to the edges of the organization where the employee comes in direct contact with the customer. The belief is that if employees have the leeway to make [...]
Category: Change management Collaboration community Knowledge management Social media Social networks Strategic Planning Tags: BPM, Change management, Metrics, PPM-Summit-EMEA, Social media
by Carol Rozwell | February 4, 2010 | 3 Comments
My colleague Jim Sinur commented in his blog, “Processes need to wrap themselves around people in way that seems unthinkable today. This will only happen when the processes are context enriched. The process knows who, where and when to be involved with a person or persons in a collaborative and social way in context of [...]
Category: Uncategorized Tags: BPM, Collaboration, Knowledge management, Social networks
by Carol Rozwell | October 9, 2009 | Submit a Comment
During the BPM Summit in Orlando, the attendees engaged in person and in social media. We have been experimenting with using Twitter at Gartner events as Jeff Mann describes in his blog post (http://blogs.gartner.com/jeffrey_mann/) as a way of allowing attendees to share their thoughts and observations with people at the conference and those following the [...]
Category: Collaboration community Social networks social software Tags: BPM, Social media, Social networks, social software
by Carol Rozwell | March 26, 2009 | 2 Comments
It was delightful to spend time with clients over the past few days at the BPM Summit. The conversations ranged from how to increase collaboration to best practices for process improvement to how social networking can add value to the business. What impressed me about all the people I spoke with was their willingness to [...]
Category: Collaboration Tags: BPM, Collaboration, Social network analysis, Social networks
