Entries Categorized as 'Uncategorized'
by Carol Rozwell | April 6, 2011 | Submit a Comment
I’ve just returned from the co-located Portals, Content & Collaboration and the Customer 360 Summits. We were encouraged the significant increase in attendance. More attendees than last year and more senior-level people. By all counts, people went home with new information and having made some new friends. My photo of the sculpture at LA Live [...]
Category: Change management Collaboration community Knowledge management Social media social software Uncategorized Tags: Change management, Collaboration dynamics, Social media, social software
by Carol Rozwell | March 23, 2011 | Submit a Comment
During today’s social media webinars, I polled the audience to see who is leading their social media initiatives. I was curious to see if things had changed from last last year when I asked the same question during two webinars in October. While the percentages changed a bit, still the survey shows that most social [...]
Category: Uncategorized Tags:
by Carol Rozwell | March 5, 2011 | 1 Comment
Some years ago when I was managing a team that included customer support function for a consulting firm, I gained an appreciation for the value of good customer service and how each customer service agent improved or diminished the company’s brand with each interaction they had with a customer. This was also true of each [...]
Category: Uncategorized Tags:
by Carol Rozwell | February 16, 2011 | 3 Comments
Awhile back, I heard an interview with a well-known band. They described the challenge of road trips were they went from city to city, often with very little done time in between shows. In each location they had to give their best performance so the audience felt it was the first venue where they played, [...]
Category: Change management Collaboration Social networks Uncategorized Tags: Change management, Collaboration dynamics, communities of practice, Community of practice, CoP, social software
by Carol Rozwell | January 25, 2011 | 2 Comments
Many of my blogs make the point that employing a “provide and pray” approach to social media is a recipe for failure. Despite the ease-of-use and intuitive nature of social media, without a clear definition of purpose the use of social media will gradually decline. Following a recent talk, an attendee tracked me down to [...]
Category: Change management Collaboration community Social media Social networks social software Uncategorized Tags: Collective, Metrics, Social media, Social networking, Social networks, social software
by Carol Rozwell | January 12, 2011 | 2 Comments
One of the frequently heard statements about social media is that “no one ever needed Facebook training.” The comment is meant to remind people how simple and intuitive Facebook and other social media tools are, hence the reason for their fast adoption. Unfortunately, this assertion misses a critical point about the use of social software [...]
Category: Uncategorized Tags:
by Carol Rozwell | January 4, 2011 | 2 Comments
Now that we’ve closed out 2010 and are preparing for what might come our way in 2011, I’d like to share a few books that influenced my thinking last year and will undoubtedly be echoed in this year’s research. First, let me mention that there are many excellent business and management books. This list is [...]
Category: Change management Collaboration Knowledge management Social media Social networks Strategic Planning Uncategorized Tags: Change management, Collaboration, Collaboration dynamics, Knowledge management, Social networking, Social networks
by Carol Rozwell | December 8, 2010 | 2 Comments
Even during the recession, the interest in innovation remained steady. I was somewhat surprised at this since so often an economic downturn makes companies risk averse. Instead, what we saw was a continuous stream of organizations that want to amplify their R&D efforts using insight from their own employees as well as business partners, customers [...]
Category: Change management Collaboration Social networks Uncategorized Tags: Change management, Collaboration, Innovation, Social networks
by Carol Rozwell | November 18, 2010 | 2 Comments
We’ve come to the end of another symposium – the Sydney event wrapped-up today. Here is a summary of the tweets from the event. If you would like to check out the tweets from earlier in the week, see Elise Olding’s Day 1 wrap-up blog. According to Tweettronics, there were 394 speakers who reached a [...]
Category: Uncategorized Tags:
by Carol Rozwell | November 11, 2010 | 1 Comment
Here is the final installment of the twitter view from the recently concluded Gartner Symposium in Cannes. The Wordle shows the weighted mentions of the more technically-oriented topics that were discussed Sunday through Thursday. ‘Cloud’ started out as the most mentioned topic (see Elise Olding’s blog) early in the week. Slowly, but surely, ‘social’ increased [...]
Category: Cloud Knowledge management Social media Uncategorized Tags: Knowledge management, Social media, symposium
