Carol Rozwell

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Looking forward to social business evolution in 2012

by Carol Rozwell  |  January 11, 2012  |  4 Comments

This time of year, I like to review what people think is in store for us in the coming twelve months. I’ve read through lots of material, so I thought I would summarize a few points about what I hope will change in 2012 as well as a few trends I expect will play out. [...]

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Category: Collaboration Social media Social networks Strategic Planning Uncategorized community social software     Tags: , , , , , , ,

KM, Schma-em

by Carol Rozwell  |  November 4, 2011  |  4 Comments

Any Gartner analyst knows that interest in particular topics waxes and wanes, sometimes for discernible reasons and sometimes we don’t know why. This week’s topic was knowledge management, or as the aficionados call it, KM. The first client call was a review of a KM strategy and then other discussions progressed from there. What comes up frequently – and did again [...]

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OMG! My collaboration leader can’t collaborate!

by Carol Rozwell  |  October 24, 2011  |  Submit a Comment

Any experienced program manager knows that a critical success factor for organizational change is having managers mirror the behaviors they expect to see in their employees. For example, managers must demonstrate their collaboration skills with fellow managers if they want employees on their teams to work collaboratively. So it’s a particularly difficult situation when the [...]

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Spontaneous Social Adoption

by Carol Rozwell  |  August 18, 2011  |  6 Comments

In an earlier post Beware: The Seduction of Social, I commented that the “provide and pray” approach for social technology doesn’t work. While working on the Business Gets Social scenario for fall symposium, I explored two critical uncertainties: how organizations will allocate resources and how work will be executed. During this exploration, it became evident [...]

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Category: Change management Collaboration Knowledge management Social media Social networks Uncategorized community social software     Tags: , , , , , , , , , , ,

Beware: The Seduction of Social

by Carol Rozwell  |  July 25, 2011  |  2 Comments

During the past week, I enjoyed a number of face to face meetings with clients from across a wide variety of industries. We talked about a raft of issues, some industry-specific, some pretty general in nature. A theme that seldom surfaced explicitly but that underlies much of the discussion is what I like to call [...]

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Category: Change management Collaboration Social media Social networks Strategic Planning Uncategorized social software     Tags: , , , , , ,

Successful Projects Make People Successful

by Carol Rozwell  |  July 11, 2011  |  2 Comments

After a bit of a holiday break, I’m back from the Gartner PPM Summit. Is was my first attendance at one of these events and I quite enjoyed talking with so many people who were so committed to the successful execution of the organization’s critical initiatives. It also gave me a chance to tell some [...]

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Category: Change management Uncategorized community     Tags: , ,

What’s your change ‘take-away’?

by Carol Rozwell  |  June 10, 2011  |  Submit a Comment

A comment during a research community meeting today sparked a thought about change and its impact. With many innovations considered successful and significant – and sometimes without precedent – the change was accompanied by a ‘take-away.’ The new thing allowed us to stop using something else when we switched to it. For instance, the need [...]

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The Future Workplace Is Already Here, Just Not Evenly Distributed

by Carol Rozwell  |  May 23, 2011  |  2 Comments

I spent a delightful day at the MIT Sloan CIO Symposium (#MITCIO) last week. It was delightful because I had the luxury of listening to a roster of informative speakers discussing a wide variety of issues ranging from cloud (of course!) to analytics. It was also nice to be able to attend the event without [...]

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Finding the True VoC

by Carol Rozwell  |  April 12, 2011  |  2 Comments

One of the people I had breakfast with during the Portals, Content and Collaboration Summit was from the insurance industry. His organization, like many insurers, depends on a network of agents to sell their policies. For many years, they have focused on making it easy for an agent to write a policy so they would [...]

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PCC and C360 Wrap-up

by Carol Rozwell  |  April 6, 2011  |  Submit a Comment

I’ve just returned from the co-located Portals, Content & Collaboration and the Customer 360 Summits. We were encouraged the significant increase in attendance. More attendees than last year and more senior-level people. By all counts, people went home with new information and having made some new friends. My photo of the sculpture at LA Live [...]

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Category: Change management Collaboration Knowledge management Social media Uncategorized community social software     Tags: , , ,