Entries Categorized as 'Knowledge management'
by Carol Rozwell | May 23, 2011 | 2 Comments
I spent a delightful day at the MIT Sloan CIO Symposium (#MITCIO) last week. It was delightful because I had the luxury of listening to a roster of informative speakers discussing a wide variety of issues ranging from cloud (of course!) to analytics. It was also nice to be able to attend the event without [...]
Category: Change management Collaboration community Knowledge management Social networks social software Strategic Planning Uncategorized Tags: Change management, Collaboration, Collaboration dynamics, communities of practice, Knowledge management, PPM-Summit-EMEA, Rewards, Social media, Social networking, Social networks, social software
by Carol Rozwell | May 16, 2011 | Submit a Comment
I’ve just spent a week working with clients on the development of their social media strategy. We’ve gone through a mini-strategy planning session where we examined a key area for social deployment: the domain. A domain is an area of enterprise concern where social media may have a significant impact. We pose four questions for [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Tags: Collaboration, Collaboration dynamics, PPM-Summit-EMEA, Social media, Social networking, Social networks, social software
by Carol Rozwell | April 26, 2011 | Submit a Comment
A key tenet of Operational Resilience – the topic Elise Olding, Donna Fitzgerald and I have been writing about lately – is the ability to drive decision making to the edges of the organization where the employee comes in direct contact with the customer. The belief is that if employees have the leeway to make [...]
Category: Change management Collaboration community Knowledge management Social media Social networks Strategic Planning Tags: BPM, Change management, Metrics, PPM-Summit-EMEA, Social media
by Carol Rozwell | April 12, 2011 | 2 Comments
One of the people I had breakfast with during the Portals, Content and Collaboration Summit was from the insurance industry. His organization, like many insurers, depends on a network of agents to sell their policies. For many years, they have focused on making it easy for an agent to write a policy so they would [...]
Category: Collaboration Knowledge management Social media social software Uncategorized Tags: Collaboration, Innovation, PPM-Summit-EMEA, social software
by Carol Rozwell | April 6, 2011 | Submit a Comment
I’ve just returned from the co-located Portals, Content & Collaboration and the Customer 360 Summits. We were encouraged the significant increase in attendance. More attendees than last year and more senior-level people. By all counts, people went home with new information and having made some new friends. My photo of the sculpture at LA Live [...]
Category: Change management Collaboration community Knowledge management Social media social software Uncategorized Tags: Change management, Collaboration dynamics, Social media, social software
by Carol Rozwell | February 8, 2011 | Submit a Comment
Those of us in the Northeast of the US are having and exciting winter – if you measure excitement by the amount of snow that’s fallen. This may be the first full week this month we are not bracing for another onslaught of the fluffy white delight. Now snow is fine, except when it falls [...]
Category: Collaboration community Knowledge management Social media Social networks social software Tags: Collaboration dynamics, Knowledge management, Social networking, social software
by Carol Rozwell | January 4, 2011 | 2 Comments
Now that we’ve closed out 2010 and are preparing for what might come our way in 2011, I’d like to share a few books that influenced my thinking last year and will undoubtedly be echoed in this year’s research. First, let me mention that there are many excellent business and management books. This list is [...]
Category: Change management Collaboration Knowledge management Social media Social networks Strategic Planning Uncategorized Tags: Change management, Collaboration, Collaboration dynamics, Knowledge management, Social networking, Social networks
by Carol Rozwell | November 11, 2010 | 1 Comment
Here is the final installment of the twitter view from the recently concluded Gartner Symposium in Cannes. The Wordle shows the weighted mentions of the more technically-oriented topics that were discussed Sunday through Thursday. ‘Cloud’ started out as the most mentioned topic (see Elise Olding’s blog) early in the week. Slowly, but surely, ‘social’ increased [...]
Category: Cloud Knowledge management Social media Uncategorized Tags: Knowledge management, Social media, symposium
by Carol Rozwell | November 8, 2010 | 1 Comment
In a recent blog post, I discussed the need to give managers tools and training so they can coach employees in the appropriate use of social media for business. The underlying premise is that when organizations hire smart, energetic people, they need to trust them to do the right things. It also acknowledges that, to [...]
Category: Collaboration Knowledge management Social media Uncategorized Tags: Change management, Collaboration dynamics, community, Knowledge management, Social media, Social networking, Social networks
by Carol Rozwell | August 10, 2010 | 2 Comments
It’s been a tough week dealing with client questions about collaboration, social software and social media. I’ve covered some topics during my Gartner career that were a little more cut and dried. The assumption was that if you knew your constituents and their requirements, you could pick to suitable solution to solve their business problem. [...]
Category: Change management Collaboration community Knowledge management Social media Social networks social software Uncategorized Tags: Change management, Collaboration, Collaboration dynamics, Community of practice, Knowledge management, Social media, Social networks, social software
