Entries Categorized as 'Knowledge management'
by Carol Rozwell | January 20, 2012 | Submit a Comment
I attended Lotusphere 2012 this week. Actually, I attended LotusConnect, the event focused on letting customers tell their stories about how IBM’s products service the business. The case studies from notable organizations such as TD Bank, Children’s Hospital and Caterpillar were compelling. Some implementations were further along than others, but all of the speakers spoke [...]
Category: Change management Collaboration Knowledge management Social media Social networks community social software Tags: Collaboration, Collaboration dynamics, Organizational liquidity, risk, Social media, Social networks, social software
by Carol Rozwell | December 15, 2011 | 1 Comment
I like my clients. Really. Most of them are wonderful people struggling with tough issues. They are overworked and resource-constrained, yet they soldier on trying to find solutions to wicked problems. They deal with conflicting management mandates and absurd deadlines with equanimity. But every now and then I get a question that makes me wince. [...]
Category: Change management Collaboration Knowledge management Social media Social networks Strategic Planning community social software Tags: Change management, Collaboration dynamics, Organizational liquidity, Social media, Social networking, social software, Storytelling
by Carol Rozwell | December 6, 2011 | 4 Comments
It’s interesting how so many client inquires are initially described as questions about social media, but then really turn out to be variations of more traditional issues like collaboration, knowledge management or community enablement. The common denominator among these topics is the desire to use technology to make people more effective in their jobs. The [...]
Category: Change management Collaboration Knowledge management Social media Social networks community social software Tags: Change management, Collaboration, Collaboration dynamics, Collective, communities of practice, community, Community of practice, CoP, Knowledge management, Social media, Social networking, social software
by Carol Rozwell | November 4, 2011 | 4 Comments
Any Gartner analyst knows that interest in particular topics waxes and wanes, sometimes for discernible reasons and sometimes we don’t know why. This week’s topic was knowledge management, or as the aficionados call it, KM. The first client call was a review of a KM strategy and then other discussions progressed from there. What comes up frequently – and did again [...]
Category: Change management Collaboration Knowledge management Social media Social networks Uncategorized community social software Tags: Change management, Collaboration, Collaboration dynamics, communities of practice, community, Community of practice, CoP, Knowledge management, Rewards, Social analytics, Social media, Social networking, Social networks, social software
by Carol Rozwell | September 29, 2011 | 2 Comments
Many of my client conversations at the recently concluded Portals, Content and Collaboration Summit centered on social media. Despite many examples of successful deployments, some organizations are still struggling to see how social applies to their business. The questions have a common ring to them – what should I do with social? A more productive [...]
Category: Change management Collaboration Knowledge management Social media Social networks community social software Tags: Change management, Collaboration dynamics, communities of practice, community, CoP, Innovation, Knowledge management, learning, Social analytics, Social media, Social networking, Social networks, social software
by Carol Rozwell | August 18, 2011 | 6 Comments
In an earlier post Beware: The Seduction of Social, I commented that the “provide and pray” approach for social technology doesn’t work. While working on the Business Gets Social scenario for fall symposium, I explored two critical uncertainties: how organizations will allocate resources and how work will be executed. During this exploration, it became evident [...]
Category: Change management Collaboration Knowledge management Social media Social networks Uncategorized community social software Tags: Change management, Collaboration, Collaboration dynamics, Collective, communities of practice, community, Community of practice, Knowledge management, Social media, Social networking, Social networks, symposium
by Carol Rozwell | August 8, 2011 | 3 Comments
Keeping a community vibrant and its members engaged is hard work. Shepherding a community through the stages of its lifecycle from inception to robust interaction takes finesse. Especially when communities of practice are expected to produce a work-related deliverable, balance is key. The community shepherd – I think that description is more appropriate than community [...]
Category: Change management Collaboration Knowledge management Social networks community Tags: Collaboration dynamics, Collective, communities of practice, community, Knowledge management, Social network analysis, Social networking, social software
by Carol Rozwell | May 23, 2011 | 2 Comments
I spent a delightful day at the MIT Sloan CIO Symposium (#MITCIO) last week. It was delightful because I had the luxury of listening to a roster of informative speakers discussing a wide variety of issues ranging from cloud (of course!) to analytics. It was also nice to be able to attend the event without [...]
Category: Change management Collaboration Knowledge management Social networks Strategic Planning Uncategorized community social software Tags: Change management, Collaboration, Collaboration dynamics, communities of practice, Knowledge management, PPM-Summit-EMEA, Rewards, Social media, Social networking, Social networks, social software
by Carol Rozwell | May 16, 2011 | Submit a Comment
I’ve just spent a week working with clients on the development of their social media strategy. We’ve gone through a mini-strategy planning session where we examined a key area for social deployment: the domain. A domain is an area of enterprise concern where social media may have a significant impact. We pose four questions for [...]
Category: Change management Collaboration Knowledge management Social media Social networks community social software Tags: Collaboration, Collaboration dynamics, PPM-Summit-EMEA, Social media, Social networking, Social networks, social software
by Carol Rozwell | April 26, 2011 | Submit a Comment
A key tenet of Operational Resilience – the topic Elise Olding, Donna Fitzgerald and I have been writing about lately – is the ability to drive decision making to the edges of the organization where the employee comes in direct contact with the customer. The belief is that if employees have the leeway to make [...]
Category: Change management Collaboration Knowledge management Social media Social networks Strategic Planning community Tags: BPM, Change management, Metrics, PPM-Summit-EMEA, Social media
