Carol Rozwell

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Entries Categorized as 'Change management'


Please don’t call me “human capital”

by Carol Rozwell  |  April 22, 2013  |  3 Comments

Have you ever been in one of those situations where it was very clear the person you were speaking with wasn’t listening to you? A simple example of what I mean is that routine tete-a-tete that occurs when people first get on a phone call. Social convention tells us to inquiry about the other person’s [...]

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If Justin Timberlake can make a comeback using social media, why can’t you?

by Carol Rozwell  |  March 28, 2013  |  Submit a Comment

Yesterday’s New York Times article chronicled Justin Timberlake’s effective use of social media to sell nearly a million copies of his comeback album “The 20/20 Experience” in its first week out. This paragraph summarized the lesson: “Yet the master stroke . . . was the personal touch that Mr. Timberlake brought to every aspect of the [...]

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Of Autopsies and Analytics

by Carol Rozwell  |  March 13, 2013  |  4 Comments

Recently, I read an interesting article from MIT Tech Review which diagnosed why the social network Friendster failed – An Autopsy of a Dead Social Network. The research done by David Garcia and colleagues at the Swiss Federal Institute of Technology in Zurich concluded that networks with a significant percentage of participants who had two [...]

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Stalking the Elusive Requirements Definition!

by Carol Rozwell  |  January 2, 2013  |  2 Comments

I’ve been lucky to have had some very interesting jobs during the course of my career. One stint as an applications auditor gave me lots of insight that applies directly in my current role as an analyst. In short, my teammates and I interviewed application developers and the customers for whom they had developed the [...]

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What’s Next?

by Carol Rozwell  |  December 13, 2012  |  1 Comment

This week I met with a variety of clients. In one session attended by 11 people, we started the meeting by asking each person to introduce themself and mention the questions they wanted me to cover. One of the attendees responded that they’d like to know what’s next. “What is the next thing over the horizon, [...]

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A Simple “Thank You” Will Do Nicely

by Carol Rozwell  |  November 14, 2012  |  6 Comments

A colleague emailed me recently asking if I had any material he could use for a presentation he was developing. I didn’t have exactly what he asked for, but searched my stash of slides and sent back a few that I thought might be useful. It took a bit of digging, but I was able [...]

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Thoughts on Orlando Symposium

by Carol Rozwell  |  November 2, 2012  |  2 Comments

Symposium week is always a mad rush of 1-1 meetings, presentations, workshops and chance encounters. But this year it seemed more intense, more frenzied. Perhaps the fact that the facilities were bursting at the seams added to this impression. And then there were the incessant warnings of hurricane Sandy which you can’t avoid when traveling in Florida. [...]

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The Month of Thinking Differently

by Carol Rozwell  |  August 30, 2012  |  1 Comment

This has been a month of thinking differently. I’ve been working a maverick research project with my colleague Deb Logan. We’ve been delving into the characteristics that epitomize a socially centered leader. We contend that only socially centered leaders can ensure sustainable business performance for the organizations they lead. This is not about sprinkling social [...]

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Move It or Lose It – Keeping Knowledge on the Move

by Carol Rozwell  |  August 6, 2012  |  1 Comment

Knowledge management has gone through a metamorphosis but it seems not everyone got the memo. In our Gartner research, we’ve written about a shift in focus from knowledge capture to creating connections among knowledgeable people. The premise of the research is that the reason so many of the knowledge management initiatives started a decade a [...]

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As A Wise Man Once Said . . .

by Carol Rozwell  |  July 19, 2012  |  2 Comments

Some days it’s really, really fun to be an analyst. You get to talk to such interesting people – and it’s part of your day job. What could be better? I had one of those situations this week when I had the pleasure of reconnecting with Vineet Nayar, the CEO of HCL Technologies. My colleague [...]

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