by Carol Rozwell | January 31, 2012 | 3 Comments
Well it happened again. I reviewed another social media policy written by people with good intentions who were intent on reducing risk. The problem is that the policy was quite clear on what the company’s employees should not do – but left some unanswered questions about what they should do. We believe a more useful [...]
Category: Change management Social media Social networks Tags: Change management, leadership, Organizational liquidity, Social media, Social networks
by Carol Rozwell | January 20, 2012 | Submit a Comment
I attended Lotusphere 2012 this week. Actually, I attended LotusConnect, the event focused on letting customers tell their stories about how IBM’s products service the business. The case studies from notable organizations such as TD Bank, Children’s Hospital and Caterpillar were compelling. Some implementations were further along than others, but all of the speakers spoke [...]
Category: Change management Collaboration Knowledge management Social media Social networks community social software Tags: Collaboration, Collaboration dynamics, Organizational liquidity, risk, Social media, Social networks, social software
by Carol Rozwell | December 15, 2011 | 1 Comment
I like my clients. Really. Most of them are wonderful people struggling with tough issues. They are overworked and resource-constrained, yet they soldier on trying to find solutions to wicked problems. They deal with conflicting management mandates and absurd deadlines with equanimity. But every now and then I get a question that makes me wince. [...]
Category: Change management Collaboration Knowledge management Social media Social networks Strategic Planning community social software Tags: Change management, Collaboration dynamics, Organizational liquidity, Social media, Social networking, social software, Storytelling
by Carol Rozwell | December 6, 2011 | 4 Comments
It’s interesting how so many client inquires are initially described as questions about social media, but then really turn out to be variations of more traditional issues like collaboration, knowledge management or community enablement. The common denominator among these topics is the desire to use technology to make people more effective in their jobs. The [...]
Category: Change management Collaboration Knowledge management Social media Social networks community social software Tags: Change management, Collaboration, Collaboration dynamics, Collective, communities of practice, community, Community of practice, CoP, Knowledge management, Social media, Social networking, social software
by Carol Rozwell | November 18, 2011 | Submit a Comment
During the past few weeks I’ve had the pleasure of traveling to Durham, NC and Miami, FL for two very different but related events. The first was the Immersion Day hosted by Fuqua School of Business Professor Tony O’Driscoll. The second was the Cisco Collaboration Summit for analysts, consultants and partners. While the events were [...]
Category: Change management Collaboration social software Tags: Change management, social software, video
by Carol Rozwell | November 4, 2011 | 4 Comments
Any Gartner analyst knows that interest in particular topics waxes and wanes, sometimes for discernible reasons and sometimes we don’t know why. This week’s topic was knowledge management, or as the aficionados call it, KM. The first client call was a review of a KM strategy and then other discussions progressed from there. What comes up frequently – and did again [...]
Category: Change management Collaboration Knowledge management Social media Social networks Uncategorized community social software Tags: Change management, Collaboration, Collaboration dynamics, communities of practice, community, Community of practice, CoP, Knowledge management, Rewards, Social analytics, Social media, Social networking, Social networks, social software
by Carol Rozwell | October 16, 2011 | 2 Comments
This week Anthony Bradley and I delivered a webinar titled “Taking A Strategic Approach to Social Media.” During the webinar we asked the attendees three questions about their social media initiatives. Here are the results from those polls. Question: How would you characterize your organization’s social media initiatives? 142 people answered this question. 19% – We’re [...]
Category: Change management Social media Social networks Strategic Planning social software Tags: Change management, Metrics, Social media, Social networking, Social networks, social software, symposium
by Carol Rozwell | October 5, 2011 | 7 Comments
One of the sessions I moderated at the PCC Summit was a roundtable discussion of how to develop a social media strategy that services internal and external needs. The participants represented a variety of industries and circumstances, yet they shared a similar set of challenges: Running to catch up with consumer expectations Dealing with the [...]
Category: Change management Collaboration Social media Social networks community Tags: Change management, Collaboration dynamics, Innovation, Social media, Social networking, Social networks, symposium
by Carol Rozwell | September 29, 2011 | 2 Comments
Many of my client conversations at the recently concluded Portals, Content and Collaboration Summit centered on social media. Despite many examples of successful deployments, some organizations are still struggling to see how social applies to their business. The questions have a common ring to them – what should I do with social? A more productive [...]
Category: Change management Collaboration Knowledge management Social media Social networks community social software Tags: Change management, Collaboration dynamics, communities of practice, community, CoP, Innovation, Knowledge management, learning, Social analytics, Social media, Social networking, Social networks, social software
by Carol Rozwell | August 18, 2011 | 6 Comments
In an earlier post Beware: The Seduction of Social, I commented that the “provide and pray” approach for social technology doesn’t work. While working on the Business Gets Social scenario for fall symposium, I explored two critical uncertainties: how organizations will allocate resources and how work will be executed. During this exploration, it became evident [...]
Category: Change management Collaboration Knowledge management Social media Social networks Uncategorized community social software Tags: Change management, Collaboration, Collaboration dynamics, Collective, communities of practice, community, Community of practice, Knowledge management, Social media, Social networking, Social networks, symposium
