Carol Rozwell

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Archives for January, 2012


Don’t Let Legalese Spoil Your Social Media Policy

by Carol Rozwell  |  January 31, 2012  |  3 Comments

Well it happened again. I reviewed another social media policy written by people with good intentions who were intent on reducing risk. The problem is that the policy was quite clear on what the company’s employees should not do – but left some unanswered questions about what they should do. We believe a more useful [...]

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Category: Change management Social media Social networks     Tags: , , , ,

Lotusphere Learnings

by Carol Rozwell  |  January 20, 2012  |  Submit a Comment

I attended Lotusphere 2012 this week. Actually, I attended LotusConnect, the event focused on letting customers tell their stories about how IBM’s products service the business. The case studies from notable organizations such as TD Bank, Children’s Hospital and Caterpillar were compelling. Some implementations were further along than others, but all of the speakers spoke [...]

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Category: Change management Collaboration community Knowledge management Social media Social networks social software     Tags: , , , , , ,

Looking forward to social business evolution in 2012

by Carol Rozwell  |  January 11, 2012  |  4 Comments

This time of year, I like to review what people think is in store for us in the coming twelve months. I’ve read through lots of material, so I thought I would summarize a few points about what I hope will change in 2012 as well as a few trends I expect will play out. [...]

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Category: Collaboration community Social media Social networks social software Strategic Planning Uncategorized     Tags: , , , , , , ,