Gartner Blog Network

Carol Rozwell
VP Distinguished Analyst
11 years at Gartner
21 years IT industry

Carol Rozwell is a vice president and distinguished analyst on Gartner's Content, Collaboration and Social team. Ms. Rozwell explores strategies that support the digital workplace. She is researching social networks, social analytics and socially centered leadership.Read Full Bio

Did you really mean to say that?

by Carol Rozwell  |  December 17, 2015

I’ve been attending a multi-day meeting via video conference. What’s become apparent across a series of presentations is how much we rely on militaristic language to convey our thoughts and, presumably, gain agreement. I heard terms like “mobilizing an army” “executing the plan” and a reference to “burning the canoes.” This use of language is […]

Read more »

Digital Workplaces Need a Balance of Aptitudes

by Carol Rozwell  |  November 4, 2015

At some point in my childhood I needed glasses. When I got that first pair of spectacles, I began to notice all the other people in my milieu who also wore glasses. It’s not that they just started wearing them at the same time as I did. No, they’d been sporting them all along, I […]

Read more »

All Digital Workplace, All the Time

by Carol Rozwell  |  October 2, 2015

This week was my sandwich week between the Digital Workplace Summit in London which just concluded and Symposium in Orlando next week. What struck me about the meetings during the Summit is how many people are undertaking digital workplace programs and how much they vary. Some IT leaders of these programs are chartered to make significant, lasting […]

Read more »

A Rising Tide Lifts All Boats

by Carol Rozwell  |  August 19, 2015

Lately, we’ve received a raft of questions on how to use new technologies to make the organization more appealing to a “younger generation” of workers. The implication is that the current workforce – today consisting largely of traditionalists and boomers – is satisfied with the mind-numbing and hard-to-use applications that have been thrust upon them over […]

Read more »

Building a Foundation For Knowledge Sharing

by Carol Rozwell  |  May 4, 2015

It’s interesting how knowledge management is one of those topics that periodically re-emerges as a “must-do” program. It seems to happen after an organization struggles with a complex problem that it fails to solve and things get really, really bad. This sparks a renewed interest in a way to capture knowledge “before it walks out […]

Read more »

Digital Workplace Interest Growing Steadily

by Carol Rozwell  |  March 4, 2015

Much of my inquiry of late relates to digital workplace. We’ve seen a steady growth in interest from clients who want to harness the power of intuitive technologies to make employees carrying out nonroutine work more effective. This begs the question about whether digital workplace is really different from other technology-enabled changes that preceded it […]

Read more »

Don’t Make Sweet Potatoes If No One Likes Them

by Carol Rozwell  |  January 7, 2015

Like many of you, I spent some very enjoyable time during the holidays getting together with family and friends. Also like many of you, our tradition is to distribute the effort of cooking by asking everyone to bring something for the meal. This year my assignment was to bring sweet potatoes. No offense to sweet […]

Read more »

Where has all the Social gone?

by Carol Rozwell  |  August 7, 2014

Do you wonder where all the interest in social went? Once the hottest trend since sliced bread, interest in social definitely dissipated. Based on my client conversations and research, I surmise that because enterprise social networking tools could be used for so many purposes, their value seemed nebulous and elusive. Advocates of social initiatives who […]

Read more »

Thanks for all the fish but I’m still hungry and I didn’t learn anything

by Carol Rozwell  |  July 29, 2014

I’m constantly amazed at how enamored people are with numbers. Every time I give a presentation, I see people scribble down statistics about anything even if the validity or actionability of the number is questionable. I’m not arguing against the use of data for informed decision making, I’m just amused at how people glom onto […]

Read more »

Carrying “Customer Care” a Little Too Far

by Carol Rozwell  |  July 16, 2014

The Comcast brouhaha that made today’s news struck a chord. I’m all for taking customer care seriously. One of my jobs in a previous life was as a customer service manager. It helped me understand simple ways to truly improve the customer experience. So it’s difficult for me to watch as many organizations put processes in place […]

Read more »