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	<title>Cameron Haight &#187; Uncategorized</title>
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	<link>http://blogs.gartner.com/cameron_haight</link>
	<description>A member of the Gartner Blog Network</description>
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		<title>From Operations to Aperations?</title>
		<link>http://blogs.gartner.com/cameron_haight/2009/10/25/from-operations-to-aperations/</link>
		<comments>http://blogs.gartner.com/cameron_haight/2009/10/25/from-operations-to-aperations/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 02:18:06 +0000</pubDate>
		<dc:creator>Cameron Haight</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/cameron_haight/2009/10/25/from-operations-to-aperations/</guid>
		<description><![CDATA[Yes &#8211; Aperations, not apparitions as Google tried to correct me when I checked to see if the term had been used previously although this blog post may be a bit spooky to some (had to thrown in the seasonal tie &#8211; sorry).&#160; I&#8217;ve been mulling this concept for awhile and the thinking begins along [...]]]></description>
			<content:encoded><![CDATA[<p>Yes &#8211; Aperations, not apparitions as Google tried to correct me when I checked to see if the term had been used previously although this blog post may be a bit spooky to some (had to thrown in the seasonal tie &#8211; sorry).&nbsp; I&#8217;ve been mulling this concept for awhile and the thinking begins along the following line &#8211; we all know the story about applications getting more and more complex due to the growing number of interdependencies as well as the increasing degree of loose coupling and dynamic binding found in newer application architectures.&nbsp; Yet we persist with an organizational alignment that in my mind doesn&#8217;t act to counter these attributes, i.e., the familiar pattern of development (and application support), test (and staging) and then of course, operations.</p>
<p>Years ago when I covered application management and saw the rise of J2EE-based applications, I was initially surprised that my client inquiries for tools and best practices with regards to Java management were coming from development and application support teams.&nbsp; It was déjà vu all over again with SOA. Today, of course, we have REST, EDA (Event-driven Architecture), CoDA (Context Delivery Architecture) and other application paradigms that just seem to add fuel to the proverbial management challenge fire.&nbsp; And why were application developers calling and not traditional IT operations?&nbsp; Well, the latter weren&#8217;t sufficiently skilled in terms of support at the time, and this can still be true today &#8211; especially for these emerging application types.&nbsp; </p>
<p>So the thought is this &#8230; quit fighting natural selection.&nbsp; Developers (or application owners) know more about the application than others within IT so they should be the rightful management owners as well.&nbsp; I&#8217;m not talking about traditional level 3 style activity, but ALL management.&nbsp; I know the argument against this which is that an expensive resource like a developer should focus on their core competency and only be engaged with problems at the last possible moment, but I ask you the reader, how successful has this posture been?&nbsp; We throw applications over the wall to operations and somehow we hope that those less knowledgeable about the architecture will sometime in the future be able to management it effectively.&nbsp; This is not a criticism of IT operations capabilities because they are already extremely busy having to deal with substantial infrastructure change in the form of virtualization, cloud computing, etc.</p>
<p>And speaking of cloud computing, for some cloud and Internet services providers this wouldn&#8217;t seem so unusual as some already require heavy instrumentation of their applications and operate under the mantra of &#8220;you built it, you manage it&nbsp; (see <a href="http://www.mvdirona.com/jrh/talksAndPapers/JamesRH_Lisa.pdf">On Designing and Deploying Internet-Scale Services</a>).&#8221;&nbsp; They (as does Gartner) believe also that most operations-related issues have their origin in pre-production (note: the research paper by James Hamilton has many other valuable lessons in it that I&#8217;ll return to periodically).&nbsp; For me, the question isn&#8217;t so much should application development assume management ownership, but &#8220;how low should they go?&#8221;&nbsp; The recent acquisition of SpringSource by VMware I think will further blur the line between infrastructure and applications adding even more impetus to a re-evaluation of how we&#8217;re currently structured within IT. So, let the debate begin. </p>
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		<title>Que Seurat, Seurat?</title>
		<link>http://blogs.gartner.com/cameron_haight/2009/08/19/que-seurat-seurat/</link>
		<comments>http://blogs.gartner.com/cameron_haight/2009/08/19/que-seurat-seurat/#comments</comments>
		<pubDate>Thu, 20 Aug 2009 03:50:31 +0000</pubDate>
		<dc:creator>Cameron Haight</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/cameron_haight/2009/08/19/que-seurat-seurat/</guid>
		<description><![CDATA[&#8230;. as I was saying (back in March) &#8230; okay, sorry, I&#8217;ve been less than a bit regular on posting, but once more I go into the breech.&#160; Why the play on words?&#160; One of the things that I have focused on in this blog as well as in my career at Gartner is innovation [...]]]></description>
			<content:encoded><![CDATA[<p>&#8230;. as I was saying (back in March) &#8230; okay, sorry, I&#8217;ve been less than a bit regular on posting, but once more I go into the breech.&nbsp; Why the play on words?&nbsp; One of the things that I have focused on in this blog as well as in my career at Gartner is innovation (or the lack thereof) in the operations management realm.&nbsp; So when something appears at least somewhat unconventional, I&#8217;d like to point it out. The folks at GroundWork Open Source are going to include what they call a &#8220;Seurat View&#8221; in version 6.0 of their GroundWork Monitor (see <a href="http://www.groundworkopensource.com/products/sneak-peek-6.0.html">here</a>).&nbsp; My wife was an art major, so I happened to know that <a href="http://en.wikipedia.org/wiki/Seurat">Georges-Pierre Seurat</a> was a French neo-impressionist artist credited with a painting technique known as <a href="http://en.wikipedia.org/wiki/Pointillism">pointillism</a> (think painting with dots).&nbsp; It takes advantage of how we see and process images to essentially enrich the picture (that part I didn&#8217;t remember &#8211; thank you Wikipedia).&nbsp; Now, what GroundWork has done is not Seurat&#8217;s technique per se, but they&#8217;re onto clearly one of the problems in today&#8217;s increasingly virtual environments and that is how can we display information in a meaningful way for a large number of managed objects?&nbsp; Traditional tree- and topology-style views just don&#8217;t seem appropriate for a dynamic, virtual environment, let along one that may soon expand into the cloud world.&nbsp; Another initiative that looks interesting is <a href="http://pixlcloud.com/">PixlCloud</a>. They&#8217;re building a SaaS-based visualization service.&nbsp; Could a future management tool take advantage of something like this?&nbsp; I don&#8217;t know the founder, Raffael Marty, but I have pointed out before some of the visualization techniques that he&#8217;s been involved with in terms of <a href="http://secviz.org/">security visualization</a>. If anyone else has any pointers to interesting visualization techniques that might be appropriate for the management space, please feel free to let me know.&nbsp;&nbsp; </p>
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		<title>Windows Desktops on Mainframes: Crazy or Cool?</title>
		<link>http://blogs.gartner.com/cameron_haight/2009/03/09/windows-desktops-on-mainframes-crazy-or-cool/</link>
		<comments>http://blogs.gartner.com/cameron_haight/2009/03/09/windows-desktops-on-mainframes-crazy-or-cool/#comments</comments>
		<pubDate>Mon, 09 Mar 2009 06:00:31 +0000</pubDate>
		<dc:creator>Cameron Haight</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/cameron_haight/2009/03/09/windows-desktops-on-mainframes-crazy-or-cool/</guid>
		<description><![CDATA[I guess we will see.&#160; Mantissa Corporation announced last week their intention to provide support for Windows desktops on IBM mainframes.&#160; This is, of course, does not require a total stretch of the imagination as Linux has run on the mainframe for years.&#160; But this is, I believe, a first for Windows, and especially, Windows-based [...]]]></description>
			<content:encoded><![CDATA[<p>I guess we will see.&nbsp; <a href="http://www.mantissa.com">Mantissa Corporation</a> announced last week their intention to provide support for Windows desktops on IBM mainframes.&nbsp; This is, of course, does not require a total stretch of the imagination as Linux has run on the mainframe for years.&nbsp; But this is, I believe, a first for Windows, and especially, Windows-based desktops.&nbsp; Little is known of how this will be done &#8230; and the potential impact this will have on mainframe resources.&nbsp; </p>
<p>[Danger: I'm about to show my age] I remember years ago when I was at IBM trying to enable a port of the DEC VT-100 protocol to an IBM 3090 class mainframe for one of my clients (we were trying to dislodge those pesky, from our perspective, DEC/SNA gateways).&nbsp; Can you say performance problem?&nbsp; We did the right thing and ultimately canceled the project but I&#8217;m sure some of the sales folks looked wistfully upon the lost mainframe cycles that might have been sold.&nbsp; I share this though as an example that there are certain environments that don&#8217;t blend well with mainframe architectures.&nbsp;&nbsp; </p>
<p>But for the moment, let&#8217;s assume the overhead is manageable and that there are no issues with remote protocols, etc.&nbsp; Is the mainframe the right place to do this?&nbsp; While still expensive in nominal terms, the latest z10 IBM server and associated specialty engines (IFL, zAAP and zIIP) seem to be changing many traditional notions about mainframe costs (and capabilities).&nbsp; I seem to recall studies suggesting that power consumption may also be increasingly a winning argument for mainframes.&nbsp; And of course when it comes to security, the mainframe is often the bar that other systems alternatives aim for.</p>
<p>So, there may be a plausible case for this &#8211; at least among existing mainframe customers.&nbsp; Still I am concerned about one thing that in my traditional virtualization coverage I heavily focus upon &#8211; support (and related to this, complexity).&nbsp; It&#8217;s no secret that skills availability for mainframe support is starting to become an issue as many of these traditional administrators near retirement age.&nbsp; And of course, even with skilled operators the mainframe can be complex to manage &#8211; although managing a distributed UNIX or Windows server farm isn&#8217;t necessarily for the faint of heart either.&nbsp; All-in-all, it&#8217;s an interesting announcement and we&#8217;ll have to continue to monitor Mantissa&#8217;s progress.&nbsp; </p>
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		<title>It&#8217;s All About the Management</title>
		<link>http://blogs.gartner.com/cameron_haight/2009/02/25/its-all-about-the-management/</link>
		<comments>http://blogs.gartner.com/cameron_haight/2009/02/25/its-all-about-the-management/#comments</comments>
		<pubDate>Wed, 25 Feb 2009 05:35:24 +0000</pubDate>
		<dc:creator>Cameron Haight</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/cameron_haight/2009/02/25/its-all-about-the-management/</guid>
		<description><![CDATA[Good comments by my colleague Tom Bittman on the recent Citrix and Microsoft news.&#160; What&#8217;s interesting to me though is the now strategic emphasis on management technology by Citrix.&#160; And of course Microsoft continues to invest in System Center and VMware in vCenter and other management add-ons.&#160; As hypervisor platform commoditization grows, where will these [...]]]></description>
			<content:encoded><![CDATA[<p>Good <a href="http://blogs.gartner.com/thomas_bittman/2009/02/24/virtualization-becoming-free-er/">comments</a> by my colleague Tom Bittman on the recent Citrix and Microsoft news.&nbsp; What&#8217;s interesting to me though is the now strategic emphasis on management technology by Citrix.&nbsp; And of course Microsoft continues to invest in System Center and VMware in vCenter and other management add-ons.&nbsp; As hypervisor platform commoditization grows, where will these vendors head?&nbsp; Certainly one arc is management.&nbsp; But the last time I checked there were some already (very) large players in this space.&nbsp; Admittedly the activities of the &#8220;Big Four&#8221; (BMC, CA, HP and IBM) in the virtualization arena are still works-in-progress, but they (and other management suppliers) also see the opportunity. The virtualization providers and traditional management firms of course are all trying to find ways to work together, but how long will it be before everyone wants to own much of the same turf?&nbsp; Like automation and workflow orchestration?&nbsp; Or capacity planning (what we are now calling ITRP or IT Resource Planning at Gartner)? What about provisioning? There are multiple levels of these functions so large scale direct conflict is still likely in the future. But then we have to ask is this likely to repeat itself all over again in the cloud computing world? The potentially good news for management consumers is that as a result we may see not only lower costs, but maybe, just maybe, more innovation as a consequence of heightened competition.&nbsp;&nbsp; </p>
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		<title>Cloud Calculations</title>
		<link>http://blogs.gartner.com/cameron_haight/2009/02/20/cloud-calculations/</link>
		<comments>http://blogs.gartner.com/cameron_haight/2009/02/20/cloud-calculations/#comments</comments>
		<pubDate>Fri, 20 Feb 2009 08:54:03 +0000</pubDate>
		<dc:creator>Cameron Haight</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/cameron_haight/2009/02/20/cloud-calculations/</guid>
		<description><![CDATA[As we&#8217;ve observed from the major virtualization platform providers, we are now starting to see more cost and TCO calculators for cloud computing.&#160; Amazon has had one for awhile.&#160; Here&#8217;s another that compares Amazon to an on premises solution.&#160; This tool appears to be a generic SaaS versus on premise evaluator.&#160; Rackspace/Mosso seems to have [...]]]></description>
			<content:encoded><![CDATA[<p>As we&#8217;ve observed from the major virtualization platform providers, we are now starting to see more cost and TCO calculators for cloud computing.&#160; Amazon has had <a href="http://calculator.s3.amazonaws.com/calc5.html">one</a> for awhile.&#160; Here&#8217;s <a href="http://www.azurejournal.com/2009/01/amazon-vs-on-premises-price-calculator/">another</a> that compares Amazon to an on premises solution.&#160; This <a href="http://www.itbusinessedge.com/cm/docs/DOC-1201">tool</a> appears to be a generic SaaS versus on premise evaluator.&#160; Rackspace/Mosso seems to have developed a <a href="http://cdn.cloudfiles.mosso.com/c4891/Cloud Storage Cost Comparison.xlsx">calculator</a> comparing their Cloud Files enabled with Limelight&#8217;s CDN with Amazon&#8217;s S3 and CloudFront.&#160; I&#8217;m sure more of these will arise.&#160; Key is of course to a) fully know of any underlying assumptions and b) ensure that in any comparative analysis, an apples-to-apples approach is being used.&#160; I&#8217;ll be on the hunt for more of these but feel free to let me know if you stumble across any others.&#160;&#160; </p>
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		<title>PARDA the Plan?</title>
		<link>http://blogs.gartner.com/cameron_haight/2009/02/16/parda-the-plan/</link>
		<comments>http://blogs.gartner.com/cameron_haight/2009/02/16/parda-the-plan/#comments</comments>
		<pubDate>Mon, 16 Feb 2009 18:03:05 +0000</pubDate>
		<dc:creator>Cameron Haight</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/cameron_haight/2009/02/16/parda-the-plan/</guid>
		<description><![CDATA[I just came across an interesting paper on a VMware project called PARDA.&#160; The acronym stands for Proportional Allocation of Resources for Distributed Storage Access and represents an attempt to potentially deal with increasing virtualization I/O concerns using a &#34;proportional-share resource scheduler that can provide service differentiation for I/O like VMware already provides for CPU [...]]]></description>
			<content:encoded><![CDATA[<p>I just came across an interesting paper on a VMware project called <a href="http://virtualscoop.org/files/gulati.pdf">PARDA</a>.&#160; The acronym stands for Proportional Allocation of Resources for Distributed Storage Access and represents an attempt to potentially deal with increasing virtualization I/O concerns using a &quot;proportional-share resource scheduler that can provide service differentiation for I/O like VMware already provides for CPU and Memory.&quot;&#160; Interesting <a href="http://virtualscoop.org/?q=node/21">charts</a> that show that the target is to address latency and not necessarily bandwidth.&#160; While many clients that I speak to suggest that they focus most on memory in terms of costs, they also cite that from a performance standpoint they often concentrate primarily on storage I/O so this could very interesting.&#160; It does though seem to potentially create an interesting scenario for virtualization consumers, i.e.,., do I use a common VM-oriented I/O scheduler that is seemingly independent of the back-end storage, or do I use array-based service controlling mechanisms that may be independent of the underlying VM technology platform?&#160; </p>
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		<title>Spotlight on IT Operations</title>
		<link>http://blogs.gartner.com/cameron_haight/2009/02/13/spotlight-on-it-operations/</link>
		<comments>http://blogs.gartner.com/cameron_haight/2009/02/13/spotlight-on-it-operations/#comments</comments>
		<pubDate>Fri, 13 Feb 2009 07:02:33 +0000</pubDate>
		<dc:creator>Cameron Haight</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/cameron_haight/2009/02/13/spotlight-on-it-operations/</guid>
		<description><![CDATA[Thought I&#8217;d pass along an interesting link.&#160; Microsoft has been doing some work on analyzing IT operations costs.&#160; They have a URL www.spotlightoncost.com where you can access a study (note: requires registration) on operations best practices (and their cost impacts) against a set of six server types (i.e., email, print servers, etc.).&#160; While the cost [...]]]></description>
			<content:encoded><![CDATA[<p>Thought I&#8217;d pass along an interesting link.&#160; Microsoft has been doing some work on analyzing IT operations costs.&#160; They have a URL <a href="http://www.microsoft.com/infrastructure/resources/spotlightoncost.mspx">www.spotlightoncost.com</a> where you can access a study (note: requires registration) on operations best practices (and their cost impacts) against a set of six server types (i.e., email, print servers, etc.).&#160; While the cost savings of specific operational processes may be open to debate, it does provide interesting insight into what practices are being adopted and benchmarks for the number of servers per FTE.&#160; With respect to the process or practice adoption, the results seem to somewhat mirror Gartner&#8217;s view that as an industry we still have a ways to go in terms of operations maturity.&#160; And from a virtualization perspective, that distance may be even longer.&#160; </p>
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		<title>Back in the Saddle</title>
		<link>http://blogs.gartner.com/cameron_haight/2009/02/10/back-in-the-saddle/</link>
		<comments>http://blogs.gartner.com/cameron_haight/2009/02/10/back-in-the-saddle/#comments</comments>
		<pubDate>Tue, 10 Feb 2009 06:32:32 +0000</pubDate>
		<dc:creator>Cameron Haight</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/cameron_haight/2009/02/10/back-in-the-saddle/</guid>
		<description><![CDATA[Sorry for the lapse in blogging &#8230; no excuse other than to promise to do better from now on out.&#160; I thought that I&#8217;d start out by telling those that care what I&#8217;m focusing on this year.&#160; I&#8217;m still covering virtualization management &#8230; in fact, this is one of the reasons for my blogging &#34;vacation&#34; [...]]]></description>
			<content:encoded><![CDATA[<p>Sorry for the lapse in blogging &#8230; no excuse other than to promise to do better from now on out.&#160; I thought that I&#8217;d start out by telling those that care what I&#8217;m focusing on this year.&#160; I&#8217;m still covering virtualization management &#8230; in fact, this is one of the reasons for my blogging &quot;vacation&quot; as the market, in contrast to perhaps much of what we read regarding the overall environment still seems vibrant and is keeping me very busy.&#160; There is a large installed base of server virtualization technology among which there is still only relatively limited penetration of management tools &#8211; but I expect this to change especially as many end users of virtualization see management tooling (and processes) as a means to both improve control and reduce costs (the latter obviously important these days).&#160; I&#8217;m continuing to look at how virtualization itself impacts the cost equation &#8211; I&#8217;ve already written some research to date and more is in progress.&#160; Cloud computing is of course the new, new thing but it seems to be something that is perhaps gaining steam as well at least partially due to the potential economics involved.&#160; I&#8217;m undertaking a review of how this emerging environment will impact both enterprise IT operations (because it will even if you think it won&#8217;t) as well as cataloging the new management entrants.&#160; Of course the major management players also are positioning themselves to play a role and I&#8217;ll be including them in my research too.&#160; So, all in all, its been a busy first month or so &#8230; and for now anyway, promises to be an interesting year.&#160; If there is anything related to these issues that you&#8217;d like to see more comments on, please feel free to let me know.&#160;&#160;&#160; </p>
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		<title>Five in Five</title>
		<link>http://blogs.gartner.com/cameron_haight/2009/01/12/five-in-five/</link>
		<comments>http://blogs.gartner.com/cameron_haight/2009/01/12/five-in-five/#comments</comments>
		<pubDate>Mon, 12 Jan 2009 21:00:56 +0000</pubDate>
		<dc:creator>Cameron Haight</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blogs.gartner.com/cameron_haight/2009/01/12/five-in-five/</guid>
		<description><![CDATA[Last November, IBM announced their latest &#34;Five in Five&#34; listing of innovations.&#160; These are to be breakthroughs that will dramatically shape our lives and world over the next five years.&#160; Their listing included:

Energy saving solar technology will be built into asphalt, paint and windows 
You will have a crystal ball for your health 
You will [...]]]></description>
			<content:encoded><![CDATA[<p>Last November, IBM announced their latest <a href="http://www-03.ibm.com/press/us/en/pressrelease/26170.wss">&quot;Five in Five&quot;</a> listing of innovations.&#160; These are to be breakthroughs that will dramatically shape our lives and world over the next five years.&#160; Their listing included:</p>
<ul>
<li>Energy saving solar technology will be built into asphalt, paint and windows </li>
<li>You will have a crystal ball for your health </li>
<li>You will talk to the Web . . . and the Web will talk back </li>
<li>You will have your own digital shopping assistants </li>
<li>Forgetting will become a distant memory </li>
</ul>
<p>What was I writing?&#160; Oh yes &#8230; whew, glad that the last innovation listed will materialize (and not a moment too soon for me)!&#160; I wish the IT operations management market was as exciting as some of these but that shouldn&#8217;t prevent us from developing our own list.&#160; Here are my &quot;Five in Five&quot; predictions (but not necessarily <em>innovations</em>) for the IT operations (and enterprise) management industry: </p>
<ul>
<li>We&#8217;ll still be playing catch-up in trying to manage the &quot;new, new&quot; thing in terms of infrastructure technology innovations </li>
<li>Overall, our management tools will remain too expensive and difficult to support </li>
<li>There will still be a continuing struggle to straightforwardly link many of our management product investments to improved business performance </li>
<li>Operational best practices frameworks will continue to be easy to conceptualize but hard to implement </li>
<li>The organizational structure to optimize the management of an increasingly complex environment will remain elusive </li>
</ul>
<p>A bit pessimistic to be sure, but given that we often seem to be only focusing as an industry on the &quot;low hanging fruit&quot; reinforces my less than sunny perception.&#160; Anyone else care to provide their predictions?</p>
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		<title>Procrastination &#8211; The Equation</title>
		<link>http://blogs.gartner.com/cameron_haight/2008/12/16/procrastination-the-equation/</link>
		<comments>http://blogs.gartner.com/cameron_haight/2008/12/16/procrastination-the-equation/#comments</comments>
		<pubDate>Tue, 16 Dec 2008 15:25:17 +0000</pubDate>
		<dc:creator>Cameron Haight</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[I was tempted to file this under the title of &#8220;who cares?,&#8221; but once more I found something somewhat off topic firing up some of my neurons.&#160; In the IT operations realm, we are often confronted with difficult problems to triage.&#160; Yet as individuals we sometimes choose to focus on the less complex problems first.&#160; [...]]]></description>
			<content:encoded><![CDATA[<p>I was tempted to file <a href="http://www.telegraph.co.uk/scienceandtechnology/science/sciencenews/3660232/Academics-invent-a-mathematical-equation-for-why-people-procrastinate.html">this</a> under the title of &#8220;who cares?,&#8221; but once more I found something somewhat off topic firing up some of my neurons.&nbsp; In the IT operations realm, we are often confronted with difficult problems to triage.&nbsp; Yet as individuals we sometimes choose to focus on the less complex problems first.&nbsp; Maybe that&#8217;s because according to the equation, while the value (or cost of downtime may be high), the expectation of success is low and thus the &#8220;utility&#8221; or desirability to complete the task is low.&nbsp; Our sensitivity to delay, which I read in our operations scenario as &#8220;fix this or else&#8221; is also a factor per the equation.&nbsp; Few of us like to fail at a task.&nbsp; We often forget in this age of rapid technological transformation though that it&#8217;s still people that usually get the job done.&nbsp; Thus, we need to ask how can we better assist an already overworked operations organization so that their expectation of success is improved? More skills? New organizational structure? Improved processes? Better management tools?&nbsp; Probably combinations of all of the above.&nbsp; </p>
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