by Cameron Haight | August 26, 2011 | 1 Comment
The news of course this week is that of Steve Jobs resigning as CEO of Apple. And as questions surround how Tim Cook will fare stepping into the role formerly held by an industry legend, perhaps we who work in the IT operations management industry should be asking “where is our own Steve Jobs?” Per [...]
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by Cameron Haight | August 4, 2011 | Comments Off
IT operations process frameworks like ITIL help us to define processes, but they don’t provide much in the way of guidance with respect to managing the operational work associated with these processes. While IT service desks can manage activities such as change requests, there is still a lot of work done by administrators, etc., that [...]
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