Comments on: Windows Desktops on Mainframes: Crazy or Cool? http://blogs.gartner.com/cameron_haight/2009/03/09/windows-desktops-on-mainframes-crazy-or-cool/ A member of the Gartner Blog Network Fri, 20 Nov 2009 20:00:49 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Drug Intervention California http://blogs.gartner.com/cameron_haight/2009/03/09/windows-desktops-on-mainframes-crazy-or-cool/comment-page-1/#comment-97 Drug Intervention California Thu, 19 Mar 2009 12:42:54 +0000 http://blogs.gartner.com/cameron_haight/2009/03/09/windows-desktops-on-mainframes-crazy-or-cool/#comment-97 The term probably had originated from the early mainframes, as they were housed in enormous, room-sized metal boxes or frames.[2] Later the term was used to distinguish high-end commercial machines from less powerful units. This white paper addresses the challenge of contact centres in mainframe-intensive environments and the benefits of a unified desktop interface. It looks at real-world contact centres to highlight problems and solutions.The warm feeling I get when someone is thoughtful enough to say thank you for having been helped far outweighs the empty one I get when there's no feedback at all. Tom The term probably had originated from the early mainframes, as they were housed in enormous, room-sized metal boxes or frames.[2] Later the term was used to distinguish high-end commercial machines from less powerful units. This white paper addresses the challenge of contact centres in mainframe-intensive environments and the benefits of a unified desktop interface. It looks at real-world contact centres to highlight problems and solutions.The warm feeling I get when someone is thoughtful enough to say thank you for having been helped far outweighs the empty one I get when there’s no feedback at all.

Tom

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