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Roberta J. Witty
Research VP
11 years at Gartner
33 years IT industry

Roberta Witty is a research VP in Gartner Research, where she is part of the Compliance, Risk and Leadership group. Her primary area of focus is business continuity management and disaster recovery. Ms. Witty is the role specialty lead for… Read Full Bio

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What’s a Happy App?

by Roberta J. Witty  |  August 8, 2013  |  Comments Off

After researching BCM for so long, it’s making me think of the exact opposite: what does it mean to be safe, free, happy.  It’s the same reaction as when you stare at something yellow for a minute: when you look away, you see purple. Same thing for red and green.  There is always a flip side to every thing. So, I’ve started thinking about what it means to be happy in an IT environment, an IT company – the whole IT experience. I’m calling it “Bliss Management.”

So I’m starting with: What’s a happy app?  I had an experience of a ‘not so happy’ app the other day when ordering an item on the Internet via my mobile device. When you are requested to enter the expiration date for your credit card information, why does it have to start at January, or worse 01?  Why not start the drop down menu in the middle of the year – June or July? It is much more efficient as you only have to scroll through 6 or fewer entries rather than 11 if you are a December expiration. Also, when the app requests you to enter your email address or a number, why does it not provide you the right keyboard layout with numbers and the @ sign?

Is there some technical reason why it doesn’t happen? Or are programmers just that lazy? Or do they just not think about the human experience? Both of these minor changes can make the end user happy. Isn’t that what online retailers want?

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Category: Bliss Management Technology     Tags: , , , , , , , ,