Workarea Recovery Provider Assessment Questions
John P. Morency, Research VP
As a result of Superstorm Sandy, we are getting calls from our clients impacted by the storm asking about mobile recovery units, so we thought we would provide some guidelines for evaluating them so that you can choose the correct one for your needs. Mobile recovery units are often used for workspace as well as small-sized data center recovery.
1) Please describe how you deliver both mobile and fixed workarea recovery services)
2) How much advance notice does the vendor require before deploying mobile recovery centers and IT assets?
3) Do you charge more to deliver mobile recovery services to multiple locations?
4) How many times have you delivered workarea recovery services to <<<Location XYZ>>>?
5) What is the customer cost of deploying a mobile recovery center and does the average time to deploy that trailer vary by customer location?
6) Can I choose to declare Mobile Recovery Center, Business Recovery Center, or Quickship at time of declaration?
7) Will I incur a Flat Declaration Fee. upon disaster declaration?
8) Do I have the ability to perform Mobile recovery testing at my primary business location?
9) What is the required lead time in order to schedule a recovery test?
10) Do I have the ability to test any and all assets on my contract?
11) Do I need to meet certain criteria to be able to declare a Disaster?
12) Do I have the option to declare the need for specific contract assets or do I need to declare everything?
13) As I change equipment within my environment can I update the contract without renewing for like term?
14) Am I able to benefit from equipment upgrades within the vendor inventory at no additional cost?
15) Do you offer Desktop and Server Imaging? How do they each work and what products do you use to capture the images?
16) Do I have the option to utilize the equipment for either a mobile recovery, business recovery center, or quick-ship to my location?
17) If I am contracted for the use of a mobile recovery facility and there are none left, what happens?
18) What is your current customer-to-mobile equipment asset ratio for the in-scope equipment assets being considered?
19) Does the vendor own the IT equipment that supports mobile and fixed workarea recovery services?
20) Who determines what qualifies as a disaster — the vendor or the customer?
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