Gartner Blog Network

Tag: 'where-does-support-fit-in' Blog Posts

from the Gartner Blog Network

You are standing at the end of a road before a small brick building

by Rob Addy  |  January 4, 2013

Now is not the time for retrospectives. Now is not the time for musings of things yet to come. Now is the time for action. Where do you want to...

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Outsourcing Armageddon

by Rob Addy  |  September 9, 2012

Traditional managed service provider's that fail to adapt to the changing marketplace are in danger of becoming an endangered species. Many of them don't realize this. But that doesn't make...

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Nigel’s Back! (And this time it’s “Personnel”)

by Rob Addy  |  August 6, 2012

Most support providers suddenly get squeamish when I ask them what they are doing to actively reduce the internal IT operations labour requirement for their customers. They stare at their...

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The Joy of Self-Assessment

by Rob Addy  |  January 28, 2012

According to the UK government; “Tax doesn’t have to be taxing”. But I guess they would say that, seeing as they require millions of UK taxpayers to do the paperwork...

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