Gartner Blog Network

Tag: 'support-technologies' Blog Posts

from the Gartner Blog Network

The Support Innovators Dilemma

by Rob Addy  |  December 10, 2012

Support innovation is non-trivial i.e. hard. So many potential projects... So little time... How can you secure funding to innovate your services if the business still see you as "just"...

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Observed behaviors reveal more than solicited opinions

by Rob Addy  |  November 28, 2012

Ask someone a question and they will probably give you an answer. And therein lies the problem. Will it be an open, honest and frank response? Maybe. But then again,...

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The Ascent of Knowledge Mountain

by Rob Addy  |  November 25, 2012

Knowledge is power. Everyone "knows" that. But how does one attain it? There are no easy answers to that one. Analytical prowess will be the battleground for service providers in...

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An Ode to Crowdsourcing

by Rob Addy  |  August 9, 2012

A while back I brutalized a Kipling classic in the name of Product Support. Well, now it’s Wordsworth’s turn. “I Wandered Lonely as a Cloud” gets a revamp in aid...

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Bogus Benchmarking Brings Bedlam!

by Rob Addy  |  March 28, 2012

Benchmarking data is a powerful tool. But it can be misused just as any tool can. Benchmarking data is meaningless unless the comparison is against something very very similar to...

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Prediction Provides Questions; Not Answers

by Rob Addy  |  February 6, 2012

December 2012 marks the end of a time period in the Mesoamerican Long Count calendar. Some believe this is because the world will end. Unix time ends on Tuesday, 19th...

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The Red Kipper flies at midnight!

by Rob Addy  |  January 20, 2012

...Shsssh! Don't tell anyone, but "they" have inadvertently given me a login and password for the Gartner Bloggers Network. Not too sure who "they" are exactly but whoever they are...

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