Gartner Blog Network

Tag: 'software-support' Blog Posts

from the Gartner Blog Network

Are Extended Support Fees Immoral and Indefensible?

by Rob Addy  |  March 18, 2012

Requiring customers to pay an uplift for extended support is obscene. Or so some would say. Certainly on the face of it, extended support offerings do look less than good...

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Communication Creates Calm, Confounds Critics and Cements Customer Confidence...

by Rob Addy  |  February 10, 2012

Sometimes things go wrong. It's not inevitable but it happens. How one deals with it when the proverbial brown stuff hits the proverbial fan is one of the ways in...

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Prediction Provides Questions; Not Answers

by Rob Addy  |  February 6, 2012

December 2012 marks the end of a time period in the Mesoamerican Long Count calendar. Some believe this is because the world will end. Unix time ends on Tuesday, 19th...

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Radar Plots of Goodness

by Rob Addy  |  February 1, 2012

In the past couple of postings we have looked at the half empty glass of support. Now let's look at the half full version. Support has many things to be...

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The Joy of Self-Assessment

by Rob Addy  |  January 28, 2012

According to the UK government; “Tax doesn’t have to be taxing”. But I guess they would say that, seeing as they require millions of UK taxpayers to do the paperwork...

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Crack Dealer Rehabilitation - Part 1

by Rob Addy  |  January 24, 2012

It's been almost a week now and my login credentials are still active. Better still, I have not yet been dragged from my bed in the middle of the night...

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The Red Kipper flies at midnight!

by Rob Addy  |  January 20, 2012

...Shsssh! Don't tell anyone, but "they" have inadvertently given me a login and password for the Gartner Bloggers Network. Not too sure who "they" are exactly but whoever they are...

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