Gartner Blog Network

Tag: 'social-networks' Blog Posts

from the Gartner Blog Network

Digital Workplaces Need a Balance of Aptitudes

by Carol Rozwell  |  November 4, 2015

At some point in my childhood I needed glasses. When I got that first pair of spectacles, I began to notice all the other people in my milieu who also...

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Building a Foundation For Knowledge Sharing

by Carol Rozwell  |  May 4, 2015

It's interesting how knowledge management is one of those topics that periodically re-emerges as a "must-do" program. It seems to happen after an organization struggles with a complex problem that...

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So You're a Leader in Social for CRM? Prove It.

by Jenny Sussin  |  January 23, 2015

Every year, Gartner develops a piece of research called the Top Use Cases and Benefits of Social for CRM. We look at what our clients are doing, and the innovative...

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The Spam Playground: Twitter, a Consumer's Perspective

by Jenny Sussin  |  October 27, 2014

The irony of a research analyst responsible for covering business use of popular social media to connect with their consumers, posting a jaded consumer's perspective is not lost on me....

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Social Media Metrics: 101

by Jenny Sussin  |  October 7, 2014

A wise woman once told me never to mistake activity for achievement and while I heard her, I never really understood her before I came to work for Gartner.  ...

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Salesforce, Box and Yammer walk into a Gartner conference...See what happens next

by Larry Cannell  |  September 18, 2014

Steve Gillmor, Chris Yeh and Adam Pisoni joined me for a lively discussion about mobile-first, interoperability, freemium, the future of the market and the unpredictability of cloud services at this...

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The Video of our “Social Software Smackdown: Yammer Versus Box Versus Salesforce” is Now Available Online

by Larry Cannell  |  August 15, 2014

This week at our Catalyst Conference in San Diego, I hosted our first ever “Social Software Smackdown,” a panel discussion among Chris Yeh (Box), Steve Gillmor ( and Adam Pisoni...

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Where has all the Social gone?

by Carol Rozwell  |  August 7, 2014

Do you wonder where all the interest in social went? Once the hottest trend since sliced bread, interest in social definitely dissipated. Based on my client conversations and research, I...

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Carrying “Customer Care” a Little Too Far

by Carol Rozwell  |  July 16, 2014

The Comcast brouhaha that made today's news struck a chord. I’m all for taking customer care seriously. One of my jobs in a previous life was as a customer service manager. It...

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Orkut's Retirement Overshadowed by Cupcakes and Soccer

by Jenny Sussin  |  July 9, 2014

When I was a wee intern, building out social media pages for the products and campaigns I supported without rhyme or reason, I built an Orkut page for both myself...

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