Gartner Blog Network

Tag: 'retail' Blog Posts

from the Gartner Blog Network

Service Matters When Selling To Millennials

by Robert Hetu  |  July 14, 2015

Forever 21 versus a 20 year old college student: A college student purchases a dress from Forever 21 in a size medium using her debit card. After arriving home she decided...

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Beating the Profits out of Retail

by Robert Hetu  |  July 13, 2015

Frequently I hear discussions around retail that the pricing battles are not a race to the bottom.  When an unprofitable company continues to lead a sector unabated, the erosion of...

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The Most Terrifying Words In Retail

by Robert Hetu  |  June 12, 2015

What are the most terrifying words in retail? "There is nothing here to buy".  The speaker of these words was none other than my spouse last night in our local Walmart....

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Sears-Kmart: Is there a way?

by Robert Hetu  |  June 9, 2015

Sears on Monday reported that it lost $303 million in its fiscal first quarter that ended May 2, marking its 20th consecutive quarter in the red. Same-store sales fell 10.9%,...

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Retailers Find Success Using Self-Service and Advanced Analytics

by Robert Hetu  |  April 27, 2015

Gartner defines advanced analytics as the analysis of all kinds of data using sophisticated quantitative methods (for example, statistics, descriptive and predictive data mining, simulation and optimization) to produce insights...

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Amazon Retail - Costs Rising Sharply

by Robert Hetu  |  April 24, 2015

This weeks press release by Amazon focused largely on the first breakout of revenue from is web services (AWS) but as a retail analyst I am more interested in the...

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Target and Amazon: Scarcity, Innovation and Execution

by Robert Hetu  |  April 20, 2015

Reading all the very interesting articles and comments about the Amazon Dash button and the Target Lilly Pulitzer collection certainly sparked my interest. The debate around the longevity of the...

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Cool Vendors in Retail 2015

by Robert Hetu  |  April 8, 2015

These Cool Vendors focus on maintaining and growing revenue from customers through a better understanding of how they want to shop across channels and brands. Technologies in this research help...

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For Retail Vanilla is the New Favorite Flavor

by Robert Hetu  |  March 30, 2015

Retailers presenting at a vendor hosted conference last week used the term “vanilla” as a positive or aspirational term when describing their technology implementations and/or implementation plans. I find this...

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Why Behavior Matters

by Robert Hetu  |  March 19, 2015

I had a very engaging call today with a large retailer; we spoke at length about how to understand the customer and to use this understanding to create change. Change...

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