Gartner Blog Network

Tag: 'process-improvement' Blog Posts

from the Gartner Blog Network

Employee Adoption Starts with Leadership Empathy

by Elise Olding  |  May 27, 2014

Here’s the scenario… The leadership team at R#*3P Enterprises has been locked in strategy meetings for months, creating a new vision and direction. There have been a lot of heated...

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Introducing BPM Shift – BPM is Dead, Long Live Big Change!

by Elise Olding  |  April 2, 2014

At Gartner we believe that BPM practices as we know them won’t cut it in the future. Tinkering for efficiency has run its course. Digitalization and the Internet of Things (IoT) are just...

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Is A Lack of Accountability Eroding Effectiveness?

by Elise Olding  |  April 29, 2013

Accountability is at the foundation of business success. Many organizations implement technology or new business processes but don't consider their current cultural norms for accountability. What's the cost of overlooking...

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The Secret of Successful BPM Projects? Define and Measure Your Goals Upfront!

by Samantha Searle  |  June 19, 2012

Sounds obvious doesn’t it? Yet results from this year’s BPM Summit Survey have revealed a stark disconnect between the perceived importance of the initial goals of a BPM project and...

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Five Reasons Why BPM Isn't Just About Technology

by Samantha Searle  |  February 23, 2012

“What tools would you recommend for our BPM project?” The Gartner BPM team still receives a significant number of client inquiries that focus on implementing BPM as a technology and...

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Ignore Process Pain Points at Your Peril!

by Samantha Searle  |  February 3, 2012

Where did you do most of the Christmas shopping this year? Like many people, I avoided the crowded high streets and placed orders online. Internet shoppers spent almost £8bn online...

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Social BPM Workshop Part 1: Socially-Enabled Processes Empower Users to Improve The Way They Work

by Samantha Searle  |  November 15, 2011

“Designing Socially-Enabled Processes” was the first topic that the BPM team covered with our European clients during a workshop at the Gartner Symposium in Barcelona this week. Elise Olding, Teresa...

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The Importance of End-to-End Process Design

by Samantha Searle  |  October 26, 2011

Processes usually don't operate in isolation so when redesigning a process, it is vital to consider its context and how other processes interact with it, or depend on it. The...

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Take the BPM Survey

by Elise Olding  |  September 28, 2011

We are in the planning stages for our Gartner BPM Summit. I am the conference chair. The pre-conference survey is available - here. We currently have approximately 180 responses and need...

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Thoughts from the London EA Summit

by Elise Olding  |  May 19, 2011

I was part of the Gartner EA summit in London last week. There were 400 attendees from more than 30 countries. Betsy Burton, VP and distinguished analyst gave a compelling...

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