Gartner Blog Network

Tag: 'process' Blog Posts

from the Gartner Blog Network

Get Your Game On at the Gartner BPM Summit in Baltimore

by Elise Olding  |  April 24, 2012

Next week’s BPM summit will have something for everyone from beginners wanting to know the right steps in the journey – to emerging trends for our advanced practitioners to explore....

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The Importance of End-to-End Process Design

by Samantha Searle  |  October 26, 2011

Processes usually don't operate in isolation so when redesigning a process, it is vital to consider its context and how other processes interact with it, or depend on it. The...

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2011 – What’s on the Horizon for BPM?

by Elise Olding  |  January 10, 2011

HAPPY NEW YEAR! I’m back after a holiday break and thinking about what’s in store for 2011. Here are three areas that will gain momentum and we will continue to...

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Lightweight Provisioning != Lightweight Process

by Lydia Leong  |  May 25, 2010

Congratulations, you've virtualized (or gone to public cloud IaaS) and have the ability to instantly and easily provision capacity. Now, stop and shoot yourself in the foot by not implementing...

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Doing B2B? E-Commerce? Cloud computing? Don’t forget – its about PROCESS

by Benoit Lheureux  |  October 7, 2009

I am a stickler for doing things *in context*. Ask my wife – she’ll be cooking and ask me to fetch the cooking wine and I’ll ask her “why?”. That’s...

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Is Your BPM Initiative From Mars or Venus?

by Daryl Plummer  |  September 8, 2009

Recently, my colleague, Elise Olding asked me to draw a cartoon depicting the tension between the emotional side and the analytical side of BPM. She recently published a note about...

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A tale of two MDM initiatives…

by Andrew White  |  June 19, 2009

This week I had the pleasure of spending time with two end user organizations that helped me draw out some important considerations.  Company A was very much a large, global...

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The perils of defaults

by Lydia Leong  |  May 11, 2009

A Fortune 1000 technology vendor installed a new IP phone system last year. There was one problem: By IT department policy, that company does not change any defaults associated with...

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Discipline and agility are not opposites

by Lydia Leong  |  February 18, 2009

Too many service providers (and companies in general) use "discipline" as an excuse for "lack of agility". Discipline does not mean appointing a committee to study the problem for the...

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The Process Trap

by Lydia Leong  |  January 19, 2009

Do your processes help or hinder your employees' ability to deliver great service to customers? When an employee makes an exception to keep a customer happy, is that rewarded or...

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