Gartner Blog Network

Tag: 'organizational-change' Blog Posts

from the Gartner Blog Network

All Digital Workplace, All the Time

by Carol Rozwell  |  October 2, 2015

This week was my sandwich week between the Digital Workplace Summit in London which just concluded and Symposium in Orlando next week. What struck me about the meetings during the Summit is...

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Building a Foundation For Knowledge Sharing

by Carol Rozwell  |  May 4, 2015

It's interesting how knowledge management is one of those topics that periodically re-emerges as a "must-do" program. It seems to happen after an organization struggles with a complex problem that...

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Digital Workplace Interest Growing Steadily

by Carol Rozwell  |  March 4, 2015

Much of my inquiry of late relates to digital workplace. We've seen a steady growth in interest from clients who want to harness the power of intuitive technologies to make...

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Where has all the Social gone?

by Carol Rozwell  |  August 7, 2014

Do you wonder where all the interest in social went? Once the hottest trend since sliced bread, interest in social definitely dissipated. Based on my client conversations and research, I...

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Thanks for all the fish but I’m still hungry and I didn’t learn anything

by Carol Rozwell  |  July 29, 2014

I’m constantly amazed at how enamored people are with numbers. Every time I give a presentation, I see people scribble down statistics about anything even if the validity or actionability...

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Carrying “Customer Care” a Little Too Far

by Carol Rozwell  |  July 16, 2014

The Comcast brouhaha that made today's news struck a chord. I’m all for taking customer care seriously. One of my jobs in a previous life was as a customer service manager. It...

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One Sure Fire Way to Make A Change Effort Fail - Appoint a Change Agent Leader

by Elise Olding  |  July 15, 2014

It all starts innocently enough. Senior executives have formulated a new strategy, now they need to move that vision to the execution phase. It starts with appointing (aka coercing) an...

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Starting Culture Change

by Carol Rozwell  |  June 12, 2014

There is a saying I heard many years ago about how to have the greatest impact when delivering a presentation. The advice is "tell them what you will tell them" "tell...

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Employee Adoption Starts with Leadership Empathy

by Elise Olding  |  May 27, 2014

Here’s the scenario… The leadership team at R#*3P Enterprises has been locked in strategy meetings for months, creating a new vision and direction. There have been a lot of heated...

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The delicate balance between knowledge sharing and rules

by Carol Rozwell  |  May 1, 2014

One of the tenets of KM initiatives that rings true based on my experience is that knowledge sharing is a voluntary activity. In contrast to previous deployments of enterprise wide...

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