Gartner Blog Network

Tag: 'marketing' Blog Posts

from the Gartner Blog Network

A New Gartner Event - Just for the Tech Provider Community

by Hank Barnes  |  February 9, 2016

As followers of this blog, I'm sure that many (if not all of you) have heard of or been to a Gartner event.  Whether a summit (on specific areas like...

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From Account Based Marketing to Account Based Value Creation

by Hank Barnes  |  January 26, 2016

Words and phrases sometimes bug me. Not all words (when I worked at IBM, there was a guy there who would say "every single word on a slide or document...

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It is Time to Eliminate Hand-Offs in B2B Customer Management

by Hank Barnes  |  January 19, 2016

Last week, I wrote about the idea of needing to rethink "When We Win" in B2B tech sales.   If customer success is critical to your business growth, then focusing...

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When Do We Win (in Technology Sales)

by Hank Barnes  |  January 12, 2016

Over the holidays, I had a great conversation with Dave Brock.    It was a far ranging discussion flowing from customer journeys, to bad social selling practices, to situational selling,...

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The Danger of Personalized Offers

by Robert Hetu  |  January 4, 2016

Personalized offers are a tricky thing indeed. Apparently one large retailer determined that I would deeply value Rogaine, since it was included in a set of products within an email...

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CX Marriage Counseling for Consumers' & Marketers' Relationship Issues

by Augie Ray  |  December 18, 2015

We have all been in a bad relationship before.  A suitor woos us with the moon and the stars, and soon we are in the swoon of passion. Commitments are...

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Are You Ready For 2016? A Few Questions For Providers

by Rajesh Kandaswamy  |  December 16, 2015

As you get ready to record your out-of-office messages and finish shopping before taking a break for the holidays, I would like to offer a few questions that you can...

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Applying Buying Situations to Marketing Objectives

by Hank Barnes  |  November 10, 2015

As regular readers know, our Future of IT Sales special report was just updated and a big theme for us going forward is using Buyers' Situations to guide sales and...

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The Language of Marketing v. Sales

by Hank Barnes  |  August 18, 2015

This week, I was briefed by an interesting company that has a solution that I should have loved.   They help businesses identify and prioritize segments for B2B Marketing and...

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Getting Lost on the Customer Journey

by Hank Barnes  |  August 11, 2015

I'm a big believer, as most of you know, in Customer Experience.  But I have to admit that I struggle to fully understand Customer Journey Mapping.  This jumped to the front...

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