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by Rob Addy | April 2, 2012
Dr Seuss’s story of “Sam I am” and his reluctant friend’s aversion to trying new things is a cautionary tale for the support industry. In it, Sam attempts to convince...
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by Rob Addy | February 23, 2012
Support is rad. It's hip. It's cool. It's very very trendy... Quite literally in fact. For the first time in over 4 years, Gartner has just published a Market Trends...
by Rob Addy | January 28, 2012
According to the UK government; “Tax doesn’t have to be taxing”. But I guess they would say that, seeing as they require millions of UK taxpayers to do the paperwork...