Gartner Blog Network

Tag: 'instant-messaging' Blog Posts

from the Gartner Blog Network

Enterprise Instant Messaging: Going, Going, Gone?

by Bill Pray  |  April 25, 2012

Successful implementation of enterprise IM has hinged on the use case. If use cases are found that the users adopt and value, then EIM becomes important. Understanding use cases, business...

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by Bill Pray  |  September 14, 2011

If you ask an IT professional to define presence, you may get something along the lines of: What Is Presence? The term “presence” is frequently associated with instant messaging (IM)....

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Thinking About Reusable Social Services

by Larry Cannell  |  February 15, 2011

From an architectural perspective, instant messaging provided us a glimpse at some of the essential capabilities that later proved important for social networks. Unfortunately, the sheer momentum of artificially defined...

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After Two Years, Cisco Disappoints

by Bill Pray  |  December 14, 2010

It has been a little over two years since the acquisition of PostPath and Jabber by Cisco, with not much to show. When Cisco acquired PostPath, I blogged about how...

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Marrying E-mail, IM, and Web Conferencing

by Bill Pray  |  September 17, 2010

When evaluating or discussing unified communications (UC), one of the first marriages of communications and collaboration technology that resonates with IT and users alike is that of e-mail, instant messaging...

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Google Wave – Not an E-mail Replacement

by Bill Pray  |  August 5, 2010

“RIP Google Wave” is the headline from CNN today, with the first line of the article stating “Google’s attempt to reinvent e-mail has fizzled.” And, therein lies the problem. Had...

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PLATO: Social Software, 1970's Style

by Guy Creese  |  May 25, 2010

A recent post on Peter O'Kelly's blog took me to a web site entitled, "PLATO History: Remembering the Future," which focuses on the history of PLATO, a computer system originally...

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