Gartner Blog Network

Tag: 'helpdesk' Blog Posts

from the Gartner Blog Network

A wiki in the call center. It’s really okay.

by Darin Stewart  |  March 17, 2011

I’m a firm believer in the editorial process.  A formal publication workflow that includes peer-review, fact checking and editorial review goes a long way to ensure quality content.  Gartner follows...

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