Gartner Blog Network

Tag: 'gartnercrm' Blog Posts

from the Gartner Blog Network

If Social Networks Were N'Sync

by Jenny Sussin  |  May 8, 2014

It's somewhat obvious that not all of today's social networks, or yesterday's for that matter, are going to make it in the biz, so in today's post, I want us...

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Don't Empower Your Competitors By Differentiating at the Wrong Level

by Hank Barnes  |  April 29, 2014

I regularly blog about, and help clients with, differentiation.   In fact, I will be speaking about differentiation at the upcoming Gartner Customer 360 conference in Orlando.  The conference runs...

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The Twitter DM Change and Its Impact on Social Customer Engagement

by Jenny Sussin  |  October 18, 2013

There have been a lot of news articles and a lot of blog posts about Twitter's change to it's direct messaging rules - gist is, you can set your Twitter...

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For the Interns: If You Give an Intern Control of Your Facebook Page...

by Jenny Sussin  |  May 16, 2013

Let's press play and turn on the speakers for this one because it's nearly summer time and while our interns come to join us, we should listen to some relaxing...

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Not Everyone Deserves a Trophy

by Jenny Sussin  |  April 3, 2013

First, I know I haven't been blogging as much as I "should." I'm not the first person to have trouble finding time to blog. I am not the best at...

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The Admitting-You're-Wrong Dance: Accountability for Social Engagement

by Jenny Sussin  |  July 26, 2012

So Jimmy Kimmel does this thing on his show where he's started having celebrities read mean tweets that were posted in regards to the celebrities. These are definitely worth watching...

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If I hear the word "social" one more time...

by Jenny Sussin  |  May 7, 2012

Maybe I am being dramatic, but if I hear the word "social" one more time today I am going to throw my laptop at the window. "Social" has unfortunately become...

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We are the 99%! - How Gartner Customer 360 Set and Reset My Brain

by Jenny Sussin  |  March 19, 2012

I feel like the title of "Lessons Learned" is so boring, don't you? Instead I went "Occupy Wall Street" on you. [caption id="attachment_251" align="aligncenter" width="202" caption="Image from "Technosyncratic""][/caption] For those...

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