Gartner Blog Network

Tag: 'ecrm' Blog Posts

from the Gartner Blog Network

Making the last mile easier remains a challenge

by Gene Alvarez  |  February 27, 2014

OK so I'm sitting here waiting for a rescheduled delivery of a rug that was shipped with a signature required. Well why am I sitting here you ask, I missed...

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E-Commerce Rational Exuberance

by Gene Alvarez  |  January 17, 2011

2010 was one of the busiest years for e-commerce since the dotcom boom with many organizations upgrading or launching new e-commerce sites. These organizations were driven by the economy and by moves made...

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The Changing E-Commerce Landscape - IBM and Sterling Commerce

by Gene Alvarez  |  May 24, 2010

Over the past month there have been several announcements in the E-Commerce market. These announcements range from vendor partnerships such as demandware’s Link partner community to the purchase of minority...

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Should you help customers with using your website?

by Gene Alvarez  |  January 29, 2010

One of the things I have noticed over the years is that websites continually change their UI without much notice. This common place practice follows what many software firms have...

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What is Amazon?

by Gene Alvarez  |  May 12, 2009

In a discussion on social software and online selling, Amazon is one of the most often used examples. However, in the examples used in these discussions Amazon's perceived image is...

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Results from my little Twitter vs. Blog experiment.

by Gene Alvarez  |  May 8, 2009

The other day in my blog, I asked my followers to vote. The vote was for me to tweet or blog. Additionally, I posted a link that asked my Facebook,...

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Consumerization in a down economy

by Gene Alvarez  |  April 3, 2009

What a week! As the economy goes up and then back down, I am finding that more clients are concerned about thier web sites customer experience. I am not just...

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