Gartner Blog Network

Tag: 'ecommerce' Blog Posts

from the Gartner Blog Network

Service Matters When Selling To Millennials

by Robert Hetu  |  July 14, 2015

Forever 21 versus a 20 year old college student: A college student purchases a dress from Forever 21 in a size medium using her debit card. After arriving home she decided...

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Beating the Profits out of Retail

by Robert Hetu  |  July 13, 2015

Frequently I hear discussions around retail that the pricing battles are not a race to the bottom.  When an unprofitable company continues to lead a sector unabated, the erosion of...

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Target and Amazon: Scarcity, Innovation and Execution

by Robert Hetu  |  April 20, 2015

Reading all the very interesting articles and comments about the Amazon Dash button and the Target Lilly Pulitzer collection certainly sparked my interest. The debate around the longevity of the...

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Cool Vendors in Retail 2015

by Robert Hetu  |  April 8, 2015

These Cool Vendors focus on maintaining and growing revenue from customers through a better understanding of how they want to shop across channels and brands. Technologies in this research help...

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This Holiday Season Will Challenge Assumptions

by Robert Hetu  |  December 11, 2014

There are more than a few highly disruptive changes taking place in retail, as to this there is no doubt. Cyber Monday exploded. Total Thanksgiving weekend spending declined 11% to...

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In Cold Blood: The Murder of Black Friday

by Robert Hetu  |  December 1, 2014

Slowly beaten to death by retailers, black Friday was given a fatal blow by consumers this holiday season. Once a term used to describe the beginning of the period when...

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Me-too is Not a Winning Retail Strategy

by Robert Hetu  |  November 4, 2014

Think of all the great retailers that pioneered new approaches to the market; Amazon, Circuit City, Kmart, Macy’s, Sears Roebuck, and Tesco, to name just a few. Regardless of their...

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Trick or Treat for Retailers this Holiday Season?

by Robert Hetu  |  October 31, 2014

I have been writing extensively on the issues around multichannel pricing for a few years now. As we head into this holiday season there is a clear expectation that price...

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A Profit Hiatus; Let’s Create Real Competition in Retail

by Robert Hetu  |  October 27, 2014

I’ve an idea for the financial markets; adopt a profit hiatus for the public retail business sector for an undetermined future time period.  Does this sound silly? Maybe, but that is exactly the environment that...

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Retailing in the Digital Era Featured at Gartner Symposium

by Robert Hetu  |  September 16, 2014

Gartner’s 2014 Symposium season will include a robust retail track that supports the larger theme of the internet of things and digital business. Here are the details of the sessions offered:...

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