Gartner Blog Network

Tag: 'ecommerce' Blog Posts

from the Gartner Blog Network

5 Reasons The Amazon Store Makes Sense

by Robert Hetu  |  February 4, 2016

Stores will be a foundation of consumer retail until a majority of things can materialize in our homes through some wonder of physics.  It has seemed obvious for a few...

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Is Fulfillment The Straw That Breaks the Camel's Back?

by Robert Hetu  |  February 1, 2016

Amazon Prime is marketing genus. Like most of you I have a Prime membership and use it a lot. I mean a lot. While I am a good customer of...

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The Sky Is Falling; Retail Bedtime Stories

by Robert Hetu  |  January 28, 2016

Yet another headline came into my email today "Do Macy's Troubles Mean The End Of The Department Store?". The financial markets and pundits are going insane so its time to...

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Why Gilt.com Purchase is Great for HBC

by Robert Hetu  |  January 8, 2016

Gilt.com, one of the big names in flash sales, has a great brand and lots of members, although its not clear how many are actual buyers. At $250M this is...

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Retail Comp-Store Sales Becoming A Useless Measure

by Robert Hetu  |  January 6, 2016

I started writing this blog post back in August but never finished.  Not because it wasn't true or important, but wanting to be sure I conveyed the message clearly. The...

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The Danger of Personalized Offers

by Robert Hetu  |  January 4, 2016

Personalized offers are a tricky thing indeed. Apparently one large retailer determined that I would deeply value Rogaine, since it was included in a set of products within an email...

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Goodbye Impulse, Mission Shopping is King

by Robert Hetu  |  December 30, 2015

Changes in shopper behavior are permanently transforming the retail industry.  Of the many drivers of this transformation none has spawned more digital transactions than the specificity of consumer wants.  The ubiquitous...

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IBM Watson Helps Consumers Shop

by Robert Hetu  |  December 4, 2015

Don't miss out on those hot items for Christmas! The IBM Watson Trend App has launched for smart phones, marking a first use of smart machines to directly interact with...

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Walmart Stock Tanks - Give Me A Break

by Robert Hetu  |  October 15, 2015

The wisdom (or lack thereof) of the financial markets eludes me. The largest retailer in the world, generating almost $500B in revenue, reports flat sales and says its heavily investing...

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Service Matters When Selling To Millennials

by Robert Hetu  |  July 14, 2015

Forever 21 versus a 20 year old college student: A college student purchases a dress from Forever 21 in a size medium using her debit card. After arriving home she decided...

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