Gartner Blog Network

Tag: 'customer-trust' Blog Posts

from the Gartner Blog Network

Euro Crisis: 50% of Firms Stuck Behind the Planning Eight Ball

by Kristin Moyer  |  January 20, 2012

Contributed by David Furlonger Today we conducted our Euro Crisis Webinar. 416 participants were surveyed about: Whether their enterprise had plans in place to deal with a worsened euro crisis...

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Euro Crisis:Get Ready for More Regulation and Protectionism.

by Kristin Moyer  |  January 10, 2012

Contributed by David Furlonger   [ Register Now For January 19th webinar: Euro Crisis Webinar ] An interesting article appeared on Reuters yesterday: Financial repression is here and may be helpful. It...

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Euro Crisis: What is the Connection between Hypothecation and the Future of Money?

by Kristin Moyer  |  December 20, 2011

Contributed by David Furlonger On the weekend, I read a rather alarming commentary by David Stockman European Banking System is on the Verge of Collapse. While this analysis clearly highlights...

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Communicate, Communicate, Communicate

by Kristin Moyer  |  October 15, 2009

Bank bashing continues.  UK consumer group Which? has launched a campaign dubbed “Britain Needs Better Banks.” Which? says that three quarters of consumers they have surveyed think banks aren’t genuinely...

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Microfinance a Source of Creative Destruction

by Kristin Moyer  |  August 17, 2009

Is a credit crisis brewing in microfinance?  Perhaps in the for-profit microfinance sector, but don't tell that to Grameen America. Grameen America just reached its 1,000th borrower in the US.  Grameen...

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Lending is Ripe for Creative Destruction

by Kristin Moyer  |  August 14, 2009

Over the past few weeks I've written about low customer trust in lending, and why it matters.  The fact that customers who do not trust their bank are likely to seek...

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Why Customer Trust Matters for Banks

by Kristin Moyer  |  August 13, 2009

Low customer trust matters and should be a big concern for banks.  Here are three reasons why: Trust increases customer satisfaction (sources: "The Commitment-trust Theory of Relationship Marketing," Journal of...

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What Banks are Doing to Improve Customer Trust - Not Much

by Kristin Moyer  |  August 12, 2009

Customer trust in banks and lenders could hardly be lower .  To date, banks have done little to address a lack of customer trust. In October 2008, we noted that...

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Rebuilding Customer Trust in Lending

by Kristin Moyer  |  July 16, 2009

Whenever you hit rock bottom, it's a long way back up.  We've known that the image of banking and investment services firms has been badly tarnished by the financial crisis. ...

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Thinking About Biting the Hand that Feeds You? Bad Idea!

by Kristin Moyer  |  January 30, 2009

David Furlonger and Stessa Cohen here.  I nearly choked on my breakfast in Winnipeg the other day. As we have been advising our clients for some time (for example: Customer Onboarding: Case...

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