Gartner Blog Network

Tag: 'customer-strategy' Blog Posts

from the Gartner Blog Network

How can a CIO move beyond stereotypes?

by Michael Maoz  |  October 19, 2010

Listening to CIOs this week, it is clearer than ever that introducing a new model for employee and customer interaction poses profound challenges. When my 14 year old daughter swiped...

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The CIO Dilemna: How to show your value to the business.

by Michael Maoz  |  October 19, 2010

I don't get enough opportunity to meet with CIOs. A part of that is because I am working closely on issues focused on generating revenue and creating loyal customers while...

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Tweet this! Defining the Social CRM Vendor Market.

by Michael Maoz  |  October 15, 2010

New on Gartner.com this morning is The Concise Social CRM Vendor Guide (if you are a client, you can download it: http://my.gartner.com/portal/server.pt?open=512&objID=256&mode=2&PageID=2350940&ref=GartnerRecommends&resId=1452313 ) For me one of the best outcomes was...

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